Hotel Night Auditor and Front Desk - Lithia Springs, United States - Springhill Suites Lithia Springs
Springhill Suites Lithia Springs
Lithia Springs, United States
Verified Company
3 weeks ago
Description
Hiring Immediately for aFULL TIME (5 days).
Three (3) days
Second Shift: 3pm-11pm
Two (2) days
Night Audit: 11pm-7am
Please send a resume through Indeed.
Springhill Suites by Marriott Lithia Springs
960 Bob Arnold BLVD
Lithia Springs, GA 30122
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Marriott & Fosse Experience is a PLUS but not necessary
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Ability to speak Spanish is a PLUS but not necessary.
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software is a plus
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Guestcentric attitude
- Excellent communication and organizational skills
Springhill Suites Lithia Springs
960 Bob Arnold BLVD
Lithia Springs, GA 30122
Job Types:
Full-time
Salary:
$13.50-$14.50
Salary:
$ $14.50 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work setting:
- Inperson
Work Location:
In person