- Develop and execute strategic account management plans, identifying growth opportunities and strategies to increase value and adoption of our Health Solution Devices.
- Lead the onboarding process with a strategic approach, ensuring that customers fully understand and effectively utilize our devices to meet their goals.
- Serve as the primary point of contact for partner inquiries, providing advanced technical support and troubleshooting to resolve issues promptly.
- Conduct data-driven reviews with partners, leveraging analytics to offer insights, drive usage, and inform strategic decisions.
- Collaborate with the product team to relay customer feedback and influence the roadmap, ensuring our solutions continuously evolve to meet customer needs.
- Foster relationships with key stakeholders, utilizing your understanding of our ecosystems to provide tailored advice and strategic recommendations.
- Engage in proactive account management to anticipate potential challenges, mitigate churn risks, and secure account growth through strategic engagement and value demonstration.
- Maintain up-to-date knowledge of industry trends, and best practices to position yourself as a trusted advisor and expert in our Health Solutions offerings.
- 0-2 Years of client facing experience
- Extensive experience in customer success management, showcasing a strategic orientation towards driving account expansion and enhancing customer satisfaction through sophisticated account management methodologies.
- Strong technical acumen, with the ability to grasp complex products and convey technical information in an accessible manner.
- Excellent strategic planning, project management, and analytical skills, with a track record of using data to inform decisions and drive success.
- Proficiency in CRM (SalesForce) and SaaS analytics tools, with the ability to derive insights from data and translate them into actionable strategies.
- Effective communication and interpersonal skills, capable of building strong relationships and influencing decision-making at all levels.
- Resilience and adaptability in a fast-paced, technology-driven environment, with a commitment to continuous learning and improvement.
- Passion for leveraging technology to improve health outcomes, aligning with Withings' mission to advance preventative healthcare through innovative solutions.
- Health Care offerings, including options with no employee paid premiums
- All employees receive One Medical and Talkspace memberships
- 6% retirement plan match (401k)
- Life insurance & disability options at no cost to you
- Competitive Paid Time Off plans (vacation, sick & public holidays)
- Family Leave (Maternity, Paternity)
- Wellness and preventative care reimbursements
- Daily lunch stipends
- Employer funded HSAs
- Healthcare & Dependent Care FSA
- Employer funded commuter FSA
- Bike-to-work benefit
- Own and beta test all of our products
- Flexible hybrid work
-
Client Success Associate
1 day ago
Maestro for Private Equity Boston, United States Full timeAbout Maestro · Maestro is the value creation platform designed exclusively for the Private Equity industry. Backed by S&P Global, Accordion Partners and several General Partners from the PE industry, Maestro helps PE sponsors modernize their operations and maximize value creati ...
-
Customer Success Associate
4 weeks ago
Withings Boston, United States** Must be able to commute 3X per week to the Boston office located at 225 Franklin Street.** · Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since then, we've become known for innovative devices which pair timeless design and advan ...
-
Customer Success Associate
3 weeks ago
HealthEdge Boston, United StatesOverview · Overview: · TheCustomer SuccessAssociateatWellframesupports our health plan,providerand partner customers to achieve successduring the implementation andthroughout the customer life cycle. TheAssociatewill beanoperational point of contact for his or her assigned custom ...
-
Customer Success Associate
3 days ago
Willow Boston, United StatesJob Description · Job Description · About Willow ): · Willow is an award-winning WealthTech platform powering advisors' acquisition, growth, and retention of today's investors: Women, NextGen, and Underrepresented groups. Through Willow's certificate programs (Advisor for Women ...
-
Associate Customer Success Manager
53 minutes ago
Global Payments Boston, United StatesThis person will participate as a collaborative member of the Customer Success team and would be responsible for proactive communication with our customers. This includes, facilitating business reviews, annual renewals, and professional service oppor Manager, Associate, Customer ...
-
Customer Success Associate
4 weeks ago
Datadog Boston, United StatesCustomer Success Associate (PAS) - Boston · As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer interna ...
-
Customer Success Associate
4 weeks ago
Datadog Boston, United StatesCustomer Success Associate (PAS) - Boston · As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. Youll be an advocate for the customer internal ...
-
Client Success Associate
2 weeks ago
Go Maestro Boston, United StatesAbout Maestro · Maestro is the value creation platform designed exclusively for the Private Equity industry. Backed by S&P Global, Accordion Partners and several General Partners from the PE industry, Maestro helps PE sponsors modernize their operations and maximize value creati ...
-
Customer Success Associate, Retail
4 weeks ago
Attensi Boston, United StatesWe are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different lang ...
-
Customer Success Associate, Retail
3 weeks ago
Attensi AS Boston, United StatesWe are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different lang ...
-
Customer Support Associate, Customer Success
1 week ago
Jebbit Boston, United States**Customer Support Associate, Customer Success** · at Jebbit · Boston, MA. · On the Jebbit Support team we strive to be the differentiators that set our company apart from the rest. Each interaction with Jebbit platform users is an opportunity to exchange value and provide an e ...
-
S&P Global Boston, United StatesAbout the Role: · Grade Level (for internal use): · 11 · The Team: · S&P's Network and Regulatory Compliance group offers best-in-class technology and incorporate industry best practices to manage risk, comply with regulations and provide assistance to the financial services ...
-
S&P Global Boston, United StatesAnd Impact: At the heart of S&P Global, we are an information company. With expertise across the worlds largest industries, we leverage technology and data science, to provide the insights, software, and data to help our customers make better inform Client Success, Director, Solu ...
-
S&P Global Boston, United StatesAbout the Role: · Grade Level (for internal use): · 11 · The Team: · S&P's Network and Regulatory Compliance group offers best-in-class technology and incorporate industry best practices to manage risk, comply with regulations and provide assistance to the financial services ...
-
S&P Global Boston, United StatesAbout the Role: · Grade Level (for internal use): · 11 · The Team: · S&P's Network and Regulatory Compliance group offers best-in-class technology and incorporate industry best practices to manage risk, comply with regulations and provide assistance to the financial services in ...
-
National Black MBA Association Boston, United StatesAbout the Role: · Grade Level (for internal use): · 11 · The Team: · S&P's Network and Regulatory Compliance group offers best-in-class technology and incorporate industry best practices to manage risk, comply with regulations and provide assistance to the financial services in ...
-
S&P Global Boston, United StatesAbout the Role: · Grade Level (for internal use):11 · The Team:S&P's Network and Regulatory Compliance group offers best-in-class technology and incorporate industry best practices to manage risk, comply with regulations and provide assistance to the financial services industry ...
-
Sous Chef
3 days ago
Restaurant Associates Boston, United StatesWorking as the Sous Chef, you will be responsible for the successful operation of the Culinary Department for a facility. You will assist in the supervision, preparation, and cooking of various food items, developing daily menu items and their preparation and garnishment. You may ...
-
Regional Sales Manager
4 weeks ago
The Hertz Corporation Boston, United StatesThe Market Sales Manager oversees and drives the Value-Added Services (VAS) sales, customer experience, Associate development and regulatory compliance as a member of the management team. Lead design and execution of strategies to enhance key performance indicators that drive rev ...
-
General Counsel
1 week ago
Massachusetts Property Insurance Underwriting Association Boston, United StatesMassachusetts Property Insurance Underwriting Association is seeking a General Counsel to join our Legal Department. · This position is accountable to the CEO for providing legal guidance and services that ensure the MPIUA's and RIJRA's (together "Associations") compliance with, ...
Entry level: Customer Success Associate - Boston, United States - Withings
Description
** Must be able to commute 3X per week to the Boston office located at 225 Franklin Street.**
Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since then, weve become known for innovative devices which pair timeless design and advanced sensing capabilities. Our award-winning ecosystem includes the worlds first activity tracking analog wristwatch, an advanced sleep-tracking mat, and medically accurate devices for precise and effortless blood pressure and body temperature monitoring. Our mission is to bring the power of health and activity data into your everyday life, so you can stick around longer for your loved ones.
Today, our products power a diverse and growing set of health programs, centered on disease prevention and promoting healthy habits. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate, real-world data, thanks to our complete ecosystem of connected devices, data connectivity options, and our remote patient monitoring platform. Withings B2B is a very fast-growing division within Withings and we are looking for talented individuals to help us build the future of healthcare.
As a Customer Success Manager, you will play a pivotal role in supporting our partners who utilize our Health Solution Devices. Reporting to the Team Lead, you will employ strategic customer success techniques and leverage your technical expertise to empower partners, ensure their success with our solutions, and drive account growth. Your role will involve close collaboration with cross-functional teams to address complex challenges, optimize account potential, and align our solutions with our partners' evolving needs.
As you're making the world a healthier place for others, we strive to make it a healthier place for you:
Equal Opportunity at Withings
At Withings, we know that diversity, equity and inclusivity are paramount to fostering innovation. We rely on the unique skill sets, life experiences and perspectives of each team member to accomplish our missioncreating technology that people love, to make better health part of everyday life.
Accommodations
If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know by reaching at to US-
#J-18808-Ljbffr