Volunteer Services Manager - Walnut Creek, United States - Joybound People & Pets
![Joybound People & Pets](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
3 weeks ago
Description
Position Summary:
Reporting to the Director of Community Engagement, the Volunteer Services Manager leads a best-in class volunteer program to optimize Joybound's exceptional volunteers and programs.
The Volunteer Services Manager develops, improves, and implements strategies to recruit, onboard, train, evaluate, recognize, and retain a thriving volunteer community where diverse and engaged volunteers find fulfilling roles empowering Joybound's work on behalf of the human-animal bond.
Key Responsibilities:
Leadership
- Lead by action and example to advance a culture of positivity, professionalism, trust, transparency, empathy, and excellence at Joybound.
- Aligns volunteer program with the organization's core values, goals, strategic commitments, and DEIB initiatives.
- Advocates for and meaningfully contributes to diverse, equitable, and inclusive practices.
- Consult and coordinate with key staff to identify each department's volunteer positions, procedures, prerequisites, and onboarding protocol.
- Trains organizational staff on best practices in volunteer management, including effective teamwork, communication, retention, and recognition strategies.
- Works with department supervisors to develop and implement volunteer onboarding and scheduling best practices.
- Assigns volunteers to align volunteer and organizational goals effectively.
- With input and/or feedback from the Director of Community Engagement, develops and implements volunteer training curriculum, consistently streamlining and modernizing content and delivery systems to ensure training meets volunteers' and Joybound's needs.
- Continuously evaluates all aspects of the volunteer program, recommending improvements to senior leadership as appropriate.
- Conducts and/or oversees volunteer informational sessions, including introduction to the organization, coordination of specialized training, facilitation of ongoing volunteer opportunities as needed, etc.
- Researches and shares best practices to stay abreast of evolution in volunteer management.
- Works closely with the Talent team to align volunteer programs with policies.
- With input and/or feedback from the Director of Community Engagement, develops and implements ongoing enrichment, engagement, and recognition activities for volunteers, e.g., educational events, forums, events, departmentlevel appreciation, etc.
- Cultivates volunteer leadership and pathways for volunteer growth and continuing education.
- Fosters an environment where volunteers feel valued, supported, and recognized for their contributions.
- Hires, trains, supervises, evaluates, commends, coaches, counsels, and/or corrects direct and/or indirect reports.
- Communicates clearly and supports an atmosphere of trust, transparency, and support to staff and volunteers.
- Investigate and resolve problems that may arise between volunteers, staff, and/or the public in a timely manner.
- Facilitates resolution between volunteers and their peers or supervisors, coaching volunteers, taking coaching, corrective, or disciplinary actions as needed.
- Research best practices for teen/high school volunteer programming and creation of high school campus clubs for future implementation.
- Maintains and reports statistics, data, and outcomes information consistent with strategic plan.
- Prepares monthly statistical reports, including tracking of volunteer hours and additional reports as needed, managing and analyzing volunteer data.
- Prepares and monitors adherence to departmental budget by tracking budgeted expenses, revenue, and departmental impact data, reporting metrics to illustrate effectiveness.
- Participates in the development of Joybound's safety protocols regarding Volunteer Services.
- Attends all designated safety training and follows established procedures governing workplace safety.
- Trains department staff and volunteers on proper safety protocols and procedures and alerts them to hazards or potential hazards in the workplace.
- Complies with all Federal, State, and local safety regulations, laws, organizational policies, procedures, and guidelines, including the legalities of volunteers as a staffing resource instead of those with employment status.
- Participates in annual budgeting and other planning processes as required.
- Fulfills commitments to corporate and individual sponsors in a manner that will inspire sponsor satisfaction and renewal.
- Supports events, fundraising, television requests, and other media spots as requested; provides shelter tours for guests.
- At all times, treats people and animals with respect, contributes to effective teamwork, promotes staff cooperation, and fosters public relations beneficial to Joybound.
- Other duties as assigned.
Required Qualifications
Education and Experience
- Bachelor's degree or equivalent
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