Service Scheduling Specialist - Warwick, United States - American Alarm & Communications

American Alarm & Communications

Verified Company

Warwick, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Warwick, RI branch is looking for a high energy, team player that thrives in a busy environment, to be our Service Scheduling Specialist.

In this role, you will be working with American Alarm customers, technicians and staff from all of our branches.

Duties and Responsibilities:

Answer incoming service calls, be able to meet the customer's need or resolve any customer issue
Coordinate the scheduling of daily service calls, quarterly fire inspections and returns to customers. Dispatches technician to customer related service calls.
Watch the schedule for changes such as the technician running late, rush jobs, and emergency jobs.
Contact all customers who need scheduling for wellness inspections. Coordinate scheduling and changes with Service Manager.
All aspects of service tickets processing.
Daily pull of tickets for next day.
Followup phone calls to customers on various mailings and projects.
Maintain F1 license renewal dates for technicians
Communicate with sales, technical staff, accounting to accommodate the needs of the customer to provide superior customer service.

Experience:

We are looking for someone that is team-oriented individual with strong organizational, interpersonal, and communication skills.

You must have a proven track record of taking initiative and handling numerous priorities at once while providing superior customer support.

Must be proficient in computer skills and detail orientated.

To perform this position successfully, an individual should demonstrate the following competencies: Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions.

Professionalism
- approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions. Adaptability - adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - is consistently at work and on time and ensures work responsibilities are covered when absent. Dependability - follows instructions, responds to management directions; takes responsibility for own actions; keeps to commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Education: