Guest Services Associate - Los Angeles, United States - National Health Foundation

National Health Foundation

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

POSITION TITLE:
Guest Service Associate

REPORTS TO:
Operations Manager

LOCATION:
Los Angeles, Pico Union, Ca

CLASSIFICATION:
Non-Exempt, Full-Time

SALARY:
$ $18.50 Hourly Rate

PERTINENT INFORMATION:

-
Multiple positions available:

3PM

- 11:30PM Sunday - Thursday:

3PM
11:30PM Tuesday
Saturday:

-
7PM - 3:30AM Friday

Tuesday:

-
11PM - 7:30AM

Guest Services Associate

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives
To help NHF meet its growth goals, the Guest Services Associate will:

Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests' requests.
Assist nursing, social services and external partners with guest appointments onsite or check ins.
Assist management in accurately maintaining bed availability and documentation.
Assist Lead staff or Program Management with supplies inventory check/ log.
Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
Respond to and provide positive intervention encounters for guest concerns.
Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services ( if applicable).
Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
Must model and project a positive professional image and adhere to the organization dress code.
Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
Always follow NHF policies and procedures.

Requirements:

Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
Ability to perform and prioritize multiple tasks effectively and efficiently.
Must be able to work a schedule with five (5) eight (8) hour shifts.
Current BLS certification preferred, but not required.
Excellent oral and written communication skills.
Ability to communicate effectively with all levels of staff, guests, and visitors.

Physical Requirements
The duties as described will required frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Benefits
**PROGRAMS