Scheduler for Home Care Agency - San Diego, United States - ComForCare Home Health Care (North San Diego)

ComForCare Home Health Care (North San Diego)

Verified Company

San Diego, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

Competitive Payrate
Flexible schedule
Training & development

Join the ComForCare Team "GREAT PLACE TO WORK CERTIFIED"
:

QUALIFICATIONS:

Compliance with ComForcare bonding criteria.
Eighteen years of age or older, with U.S. citizenship and/or equivalent employment eligibility authorization.
Demonstrated ability to effectively communicate and interact with clients, co-workers and all supervisors.
High school diploma - Associate or Bachelor's degree strongly recommended.
At least three years' experience in administrative capacities, with experience relevant to scheduling, customer service and computer operation.
Ability to perform multiple tasks under strict deadlines

ROUTINE DUTIES:

Maintain a consistent schedule for clients

:

a. Handle emergency call offs.

b. Fill open shifts.

c. Accommodate client/family requests.

d. Accommodate caregiver schedules.

e. Have all open shifts for the following day staffed by the end of each day.

f. Update caregivers with new client information.

Brief caregivers on cases
Ensure caregivers have completed client specific training for all new cases.
Utilize Front Loaded High Touch checklist with each new client.
Manage intake calls

:

a. Take incoming intake calls.

c. Manage intake calls in our system.

d. Perform follow up calls.

e. Set up sofa visit or nurse assessment

Manage overtime - limit overtime to emergency situations, keeping caregivers to a 40-hour work week.
On-Call duties as assigned

a. Maintain schedule.

b. Enter notes regarding updates on clients and caregivers, document all

phone calls and visits.

c. Enter new client information.

Perform quality assurance calls to clients, caregivers and family members as outlined
Collect and verify flowsheets for billing and payroll on a weekly basis.
Other duties as assigned

ComforCare Home Care is a Drug Free and Equal Opportunity Employer who is committed to providing a work environment free from all forms of discrimination, harassment.