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- Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
- Excellent organizational skills to set priorities and efficiently complete assigned work.
- Ability to effectively speak, read, and write English.
- Requires excellent communication, interpersonal and problem solving skills.
- Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
- Ability to work independently and to make decisions based on department polices and established procedures..
- Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
- Must be able to maintain strict protocols of all confidential or sensitive information
Team Lead - Boston, United States - Boston Medical Center
Description
POSITION SUMMARY:
Responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources.
Position: Team Lead
Department: Pulmonary Clinic Med Spec
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION:
AnAssociate's degree in Business or related field (or equivalent combination of formal education and experience).
EXPERIENCE:
Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.
KNOWLEDGE AND SKILLS:
Equal Opportunity Employer/Disabled/Veterans