- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent
6 days ago
Residence Inn East Baltimore at the Johns Hopkins Medical Campus Baltimore, United StatesGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. · The Front Desk Agent will: · - Greet customers immediately with a friendly and sincere welcome. Use ...
-
Front Desk Agent
2 weeks ago
Residence Inn Baltimore White Marsh Nottingham, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Baltimore, United StatesThis position will require weekends and PM shifts · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: reg ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Baltimore, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
8 hours ago
Baltimore Marriott Inner Harbor at Camden Yards Baltimore, United StatesWhy work for Crescent Hotels & Resorts? _ · Paid recognition programs · Incentives to earn extra $$ · Year-round employment · Opportunity for advancement and growth · Training and tuition assistance · Part Time Benefits - medical, dental, vision, 401k, sick and vacation hours · F ...
-
Front Desk Agent
8 hours ago
Sage Hospitality Baltimore, United States**Why us?** · Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe it's not just about the work you do, but it's about who you are. We know your job isn't your life. That's why we support our associates in finding the perfect balan ...
-
Front Desk Agent
3 days ago
Fairfield Inn & Suites White Marsh Nottingham, United States PermanentJob Summary: · $16.00/HR · FULL-TIME · EVENING AVAILABILITY NEEDED · WEEKEND AVAILABILITY NEEDED · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion ...
-
Front Desk Agent
4 days ago
HYATT PLACE KENT NARROWS Grasonville, United States**Introduction**: · **Responsibilities**: · - Manage reservations and check guests in and out using a computerized system · - Handle guest requests, such as making restaurant reservations · - Assist with check-in and check-out processes, including handling payments and issuing ke ...
-
Front Desk Agent
5 days ago
Embassy Suites Baltimore BWI Linthicum, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent Welcome Enthusiast
3 weeks ago
Canopy Hilton Harbor Point Baltimore, United States Part time**Canopy by Hilton Baltimore | Harbor Point Hotel** · is looking for bright talent to model Hilton's vision: "To fill the earth with the light and warmth of hospitality." · FRONT DESK AGENT | WELCOME ENTHUSIAST (PART TIME) · **Position Summary**: · Front desk clerks assist with a ...
-
Hotel Front Desk Agent
1 week ago
Hilton Garden Inn Annapolis Annapolis, United StatesOVERVIEW · The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. · To perform this j ...
-
Front Desk Agent 15.50/hour
2 weeks ago
Microtel Gambrills Gambrills, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Crescent Hotels & Resorts Baltimore, United StatesAs a Front Desk Agent, you would be responsible for greeting, registering and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, candidates would be respon Front Desk, Agent, Hotel · ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Baltimore, United StatesThis position will require weekends and PM shifts Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary r Front Desk, Agent, Hospitalit ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Baltimore, United StatesAimbridge Hospitality - Hampton Inn White Marsh [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, ma ...
-
Front Desk Agent
2 weeks ago
Donohoe Construction Company Baltimore, United States** Front Desk Agent | Welcome Enthusiast** · **Job Category****:** Front Desk/Office **Requisition Number****:** FRONT01422 Showing 1 location **Job Details** · **Description** · **Canopy by Hilton Baltimore | Harbor Point Hotel** · is looking for bright talent to model Hilto ...
-
Front Desk Agent
1 week ago
The Ivy Hotel Baltimore, United StatesThe Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Baltimore, United StatesAimbridge Hospitality - Fairfield Inn & Suites White Marsh [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for info ...
-
Front Desk Agent
3 weeks ago
Donohoe Companies Baltimore, United States Part timeCanopy by Hilton Baltimore | Harbor Point Hotel · is looking for bright talent to model Hilton'svision: "To fill the earth with the light and warmth of hospitality." · FRONT DESK AGENT | WELCOME ENTHUSIAST (PART TIME) · Position Summary: · Front desk clerks assist with all as ...
-
front desk agent
4 weeks ago
Aimbridge Hospitality Baltimore, MD, United StatesJob Summary · This position will require weekends and PM shifts · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilitie ...
Front Desk Agent - Baltimore, United States - Aimbridge Hospitality
Description
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
QUALIFICATIONS:
RESPONSIBILITIES:
Located 14 miles north of Baltimore, visitors will find countless shopping and entertainment options such as White Marsh Mall, IKEA, The Avenue at White Marsh, and iFLY indoor skydiving. All of our guest rooms feature complimentary wireless Internet, luxury bedding and a 32-inch flat-screen TV with HD channels. Guests can stay fit in our fitness center or relax in our outdoor pool with spa and keep hunger at bay with our 24-hour market and complimentary hot buffet breakfast. Close to many of the Baltimore area's best known attractions and companies including John Hopkins Bayview Medical Center, Baltimore Inner Harbor, and Camden Yards.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: