- Administers classified and unclassified local area network (LAN) clients, monitors ongoing operation of network systems to ensure hardware and software functions, and meets operational standards.
- Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously.
- Troubleshoots hardware, software, and LAN/Client operating system problems.
- Evaluates workstations for appropriate type of hardware and software to ensure system interoperability.
- Installs associated peripheral hardware in workstations.
- Identifies and determines corrective actions to be taken due to job failures not covered by established procedures.
- Resolves system failures and provides advice and assistance to minimize interruptions in customers' ability to carry out critical business activities.
- Identifies application problems; consults with vendors and operating personnel; explores applications, operating systems, hardware and software programs to pinpoint the source of problems; and initiates corrective actions in such a way as to minimize network service interruptions.
- Documents results of analyses, tests, and the techniques and procedures applied in problem resolution to establish a record of activities for future use.
- Promotes network security by ensuring compliance with established security plans, policies, and standards.
- Creates and deletes user accounts, assigns and resets passwords.
- Performs troubleshooting on clients to include basic functions such as unlocking user accounts, building and maintaining organizational mailboxes, mapping drives, printer installation and troubleshooting.
- Incumbent uses data, voice, and wireless principles to plan, test, and configure client systems, network, voice and personal wireless communications systems, to include specialized and unique platform IT systems.
- Participates in planning, monitoring, testing, maintaining, and operating multiple client systems-based platforms.
- Optimizes and fine tunes performance and troubleshoots common to complex client system problems.
- Analyzes reports, equipment usage and capabilities to identify potential problems to management.
- Implements new systems hardware and software to support networks.
- Participates in the resolution of very complex network, voice, and personal wireless communications problems by collaborating with technical specialists.
- Records and reports IT incidents as they occur to effectively track outages and types of interruptions to service and to build a knowledge base for future problem resolution.
- Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.
- Makes recommendations to modify manner of use, installation of upgrades, or modification of programs to provide a continuous flow of information.
- Coordinates efforts between network customers, system support personnel, and commercial vendors to identify and resolve network, software, and other system anomalies.
- Obtains and maintains client system technician privileges and status.
- Tracks and prioritizes job control numbers.
- Provides technical assistance to current and potential users and proactively interacts with users to ensure proper operation and security of computer systems, hardware, and software.
- Directs and provides dynamic information technology assistance with software installations, hardware configurations, and interoperable IT systems, networks, command, control, computers communications and information.
- Provides instructions to customers on accessing data, processing, space utilization efficiencies, and program and data recovery techniques.
- Ensures periodic systems checks are conducted on all systems to ensure full operational status.
- Assists in the management of IT projects for customers defining necessary resources and project timelines to ensure requirements are satisfied. Resolves identified discrepancies.
- Other duties as assigned.
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it specialist - Fairchild AFB, United States - Department Of The Air Force
Description
Summary
This is a Washington Air National Guard Title 32 Excepted Service Bargaining Unit Technician position:
IT SPECIALIST (CUSTOMER SUPPORT)
Location: 141st Communications Squadron
Fairchild AFB, Washington
Air National Guard Units
Appointment Type: Temporary, Indefinite excepted service
Advertised as: ENLISTED
Your resume must contain your own words. Resumes that are verbatim, from this announcement, will not be considered.
Duties
A GS-2210-9/11, IT SPECIALIST (CUSTOMER SUPPORT):
