Loss Prevention Specialist - Temple, United States - CEFCO
Description
The Loss Prevention Specialist identifies various types of losses and thefts, works cross-functionally in a fast-paced environment providing critical guidance to Operations on asset protection and profit improvement initiatives.
At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on.
General Responsibilities:
Monitors assigned store locations to detect, investigate, and resolve internal and external situations and circumstances that could lead to or result in losses to the company.
- Leads, supports, and/or conducts investigations (internal theft, external theft, and fraud), and proactively monitors controls through intelligence and exceptionbased reporting for each aspect of the business, including cash, lottery, merchandise, and food losses.
- Examines and analyzes data, including excel spreadsheets and reports, for any potential theft activities.
- Maintains confidentiality concerning all conversations, printed matter, electronic data, phone messages, and other Loss Prevention business conducted within the scope of the position.
- Effectively partners and communicates with Operations and Human Resources team members, as well as Law Enforcement Agencies, regarding ongoing investigations, incidents, and training opportunities.
- Provides direct written and verbal feedback and instruction to Store Managers and District Managers to assist them in controlling and reducing losses.
- Tracks and reports on metrics for assigned region.
- Serves as one of the Company's "boots on the ground" employees for safety inspections to help ensure customer and employee safety.
Equipment:
- Verifies that LP equipment such as safes, alarms, DVRs, cameras and all personal protective equipment are present and functional.
- Manages vendor relationships with regards to equipment repair and maintenance.
- Records videos for Law Enforcement Agencies, insurance companies, and HR department.
Qualifications:
5+ years' loss prevention experience in a multi-unit retail environment; retail experience must include familiarity with store systems regarding execution of tasks, handheld scanners, phones, workstations, etc.; possess strong leadership abilities to motivate and influence Operations partners; working knowledge of DVRs, cameras, and safes; experience performing store safety inspections; must possess professional-level written and verbal communication skills and be able to interact with all levels within an organization; must have strong analytical skills and be able to read and interpret data; must have intermediate skills in MS Office Suite, particularly the ability to manipulate and analyze data in Excel spreadsheets; able to travel between 25-50%; must have a clean driving record; on-call availability must include: after normal business hours, weekends, and holidays, if needed.
Preferred:
2+ years' loss prevention experience in a multi-unit convenience store chain; experience working in PDI.
The Fikes Companies are an Equal Opportunity Employer.
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