Dispatcher - North Hills, United States - PRN Ambulance

Description

PRN
Ambulance is hiring a
full-time Dispatcher for our busy ambulance operations in SoCal. Pay rate is
$19.00/hr.

There is a $3.00/hr differential for night shift.

PRN Ambulance is the premier provider of comprehensive medical transport services in Los Angeles.

With a customer-friendly vision and cutting-edge technological solutions, PRN Ambulance has an aggressive and strategic growth plan, and we are looking to bring on a committed and qualified Dispatcher for our
North Hills station.

Primary functions of the Dispatcher:

• Promptly answer, evaluate and prioritize incoming requests for service while communicating effectively with all callers
• Demonstrate the ability to professionally "control" difficult interactions and effectively direct the flow of the conversation
• Demonstrate exceptional customer service skills with both internal and external customers
• Maintain a calm and professional demeanor
• Excellent Customer Service, Verbal, Written and Interpersonal communication skills
• Simultaneously document all phone and radio transactions using a computer aided dispatch (CAD) program
• Operate multiline computerized phone system as well as radio communication equipment
• Demonstrate familiarity with Company service areas and medical facilities
• Possess exceptional knowledge of service area geography, roadways and traffic patterns
• Deactivate field crews via the radio and CAD System, confirming that all paperwork including items such as DAL, PCR/EPCR, PCSs and FACE sheets are received
• Notifies appropriate management or Pre-Bill team when field crews are missing paperwork
• Assist with troubleshooting an inability to receive paperwork and advise appropriate managerial and/or IT personnel
• Perform other duties as assigned

Minimum Qualifications:

• High school diploma or GED
• Current EMT, EMD, or ETC Certification
• Current CPR card
• 35 wpm is required
• Customer service experience strongly preferred
• Multiline telephone experience strongly preferred
• Ability to communicate clearly and professionally both verbally and in writing
• Proficient in the Microsoft Office Suite

Physical Requirements:

• Must be able to sit for an extended period of time and wear a telephone headset
• Requires frequent repetitive hand movements, standing, walking, reaching and grasping
• Must be able to hear and communicate clearly to perform job duties in person and over the telephone
• Adequate vision required to be able to read information from printed sources and computer screens
• Ability to read, write and speak English fluently
• Ability to work under pressure while meeting strict deadlines
• Ability to manage priorities and workflow

PRN Ambulance Incentives:

• Paid Time Off
• Holiday Pay
• Medical, Dental and Vision benefits
• 401(k) Retirement Plan with generous company match