- Navigate customers through the process of submitting an order through the self-service portal
- Answer inquiries regarding customers' accounts
- Keypunch supplier and sample withdrawals
- Electronic imaging
- Research shortage and miss-shipped claims
- Process/enter orders and pick-ups
- Handle calls from customer service queue
- Process winery direct orders
- Scan and index customer credit files into the imaging system
- Add partners, drop partners, self-incorporated accounts and inactive systems.
- Identify outdated, obsolete and duplicate documents from customer files
- Handle all salespersons changes at the beginning of each month
- Research returned mail with an incorrect address and make the necessary corrections
- Handle delivery claims and logs (shortage claims, miss ships, etc.)
- Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
- Perform the job in accordance with company and departmental policies and procedures
- Perform other related duties as assigned
- High school diploma or equivalency plus 1 year of experience
- Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
- Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
- Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator
- Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
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Rep Customer Care - Tampa, United States - Southern Glazer's Wine & Spirits
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Overview
The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues.
Primary Responsibilities
Additional Primary Responsibilities
Minimum Qualifications
Physical Demands