Logistics Manager - Wilmette, United States - Wayfair

Description

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Logistics team plays a key role in improving Physical Retail's customer satisfaction and driving repeat business. We've been busy building a best-in-class logistics process that allows us to delight customers by ensuring we are in-stock, fulfilling in-store orders, and reducing product damage and shrink by leveraging our physical retail inventory management process. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair

Essential Functions

• Develop robust, trusting relationships with in-store partners, stakeholders and senior leadership, and identify opportunities to improve the physical retail in-store logistics operation.
• Oversee the overall safety, employee engagement, collaboration, quality, performance and customer experience of the logistics operations teams.
• Create and maintain a strong safety culture that continuous seeks to eliminate risks from the operation
• Command a strong senior presence, lead and build a team of high performing operations managers & operations associates
• Drive expectations, follow up, and accountability of logistics processes to enable the store to meet and exceed business plans
• Provide strong leadership, follow-up, and set clear expectations around processes that directly impact our SLA times for picking and our inventory accuracy
• Partner closely with a variety of groups store- wide, including Salesfloor, Visual, Asset Protection, Facility, Talent, and other teams to coordinate and ensure total store operations success.
• Monitor and drive key performance end-to-end metrics to ensure that we are providing excellent customer experience and delivering on our promise
• Contribute to the development of new tools, processes, and technology which make our teams more efficient and effective
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
• Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through
• Execute process improvement initiatives that drive year-over-year improvement, as well as streamline and optimize day-to-day operations
• Regularly communicate performance trends and improvements to your leader and peers
• Drive continuous improvement in KPIs and metrics for logistics process as well as contribute to overall Store KPIs
• Influence and gain buy-in for support from in-store partners for your area's success

Qualifications

Required

• Experience with leading processes and operations as intended by the organization
• 5+ years of e-commerce, supply chain, operations, retail, or logistics experience where you led a large team in a logistics capacity
• Strong process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation
• Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
• Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company
• Demonstrate passion and continued focus of safety as a value rather than just a priority
• Able to "hit the ground running" – a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately
• Be comfortable working in a warehouse environment and being hands on with the processes of unloading trucks, stocking shelves, controlling inventory and other warehouse activities.
• Be comfortable working with a Warehouse and Inventory Management System
• Be comfortable working directly with customers to resolve any in-store issues

Preferred

• Demonstrate leadership in building a culture of continuous improvement for process and operations
• Analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions
• Technologically savvy, collaborative confident leader, familiarity with google suite of products is a plus
• Extremely organized, meticulous and detailed oriented

Physical Requirements

• Walking distances over long periods of time on concrete flooring
• Ability to work and perform dynamic movements in addition to standing
• Lifting and carrying objects over 50 lbs
• Comfort level with climbing ladders at various heights
• Full time availability including working hours that can vary between early in the morning, late at night, or overnight

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: ). If you have any questions regarding our processing of your personal data, please contact us at If you would rather not have us retain your data please contact us anytime at