Lead Server - Elk Grove, United States - MBK Senior Living

Description

Lead Server

At MBK Senior Living, we're committed to putting people first - our residents and team members. Exceeding expectations and enriching lives drives our day-to-day.

And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra.

It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living-and a whole lot more When you join the MBK Senior Living team, you'll enjoy:

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your

success

• A fun filled, energetic environment that's centered in hospitality and high quality service
• Competitive salaries
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

• Education loan assistance & scholarships
• Financial and legal services
• Team Member discounts
• Health and Wellness resources

Full-time benefits include:

• Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals - look no further, apply today

Job Description

Job Summary:

The Lead Server is responsible for making the residents dining experience pleasant and positive; providing the highest quality dining service that takes into account resident preferences and exceptional customer service, while maintaining dining areas, seating residents and serving meals.

Assist with all aspects of dining services as required. Our ideal candidate embodies servant leadership, fosters team growth, and is adaptable.

Essential Job Duties (Include % of time for each responsibility):

• Takes written food orders and serve meals to residents, family members and visitors in a professional, efficient and courteous manner making sure that customer satisfaction is the result 100%
• Assist residents with meal/menu selections as necessary or requested 30%
• Use proper etiquette and manners while waiting tables courteously and professionally (serving from the left, clearing used dishes between courses, etc.) 100%
• Review residents dietary needs, as outlined by Supervisor 5%
• Track resident attendance at meals, and provide that information in a timely manner to the appropriate person 5%
• Greet and seat all residents promptly. Make extra effort to integrate new residents so that they feel welcome and comfortable 30%
• Ensure a clean sanitary dining area and comply with all policies and procedures regarding the proper handling and serving of food 100%
• Display tact and friendliness when dealing with residents, Team Members, and guests 100%
• Aid in community marketing effort through positive interactions, dress and behavior by following all grooming and dress standards 100%
• Assist the dining room manager in training staff. 30%
• Conduct inventory and assist the dining room manager to ensure that all supplies in the FOH are replenished as necessary. 10%
• Serve meals that are palatable and appealing in appearance. 100%
• Assist in food preparations for special meals and events. 10%
• Attend daily premeal meeting and taste food. 100%
• Serve, clean, reset tables, return dishes to kitchen, and folding napkins 10%
• Other duties as assigned or directed by the dining room manager or Director of Dining Services. 10%
• Clean and set up of all dining areas, ensure proper storage of food and supplies, including stocking of condiments pulling old items, and restocking as necessary (sugars, salt/pepper, ketchups, etc.) 10%
• Cooperate and assist with other food service staff to ensure residents have a positive dining experience 100%
• Report any safety or equipment issues to Dining Room Supervisor 100%
• Perform other duties as assigned by the Dining Room Supervisor. 10%

Non-Essential Job Duties:

• Assist in breaking down deliveries, putting away stock, washing dishes, as needed
• Deliver meals to resident rooms as required, including tray collection from residents rooms after meal service

Requirements (Include:
education, experience, special skills, licenses, and certifications):

• Exposure to restaurant operations or the ability to learn
• Age over 18 years or have proper work permit and authorization documentation
• Background clearances as required by government regulations
• Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
• Basic counting skills as required by the position (tracking meals/residents, etc.)
• Good communication skills including the ability to speak, write, understand, and read English
• Ability to operate standard serving equipment (salad bar cart, trays, heating cart, etc.)
• Must be mindful regarding the use of resources and supplies, minimizing waste and misuse when possible
• Ability to deal tactfully and professionally at all times with personnel, residents, family members, visitors, vendors, and the general public
• Complete the dining room training course with CCG
• Must meet and maintain all state specific regulatory requirements

Physical Demands (Include:
lifting, carrying, pushing, pulling, bending, walking, standing, and sitting):

• Must be mobile and able to perform the physical requirements of the job including standing for long periods of time, bending, kneeling, stooping, pushing, pulling, and repetitive motion
• Able to move intermittently throughout the work day and throughout the community
• Ability to lift/carry 40+ lbs., push and pull carts as necessary

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment.

It's how we support our team members, serve our residents, and achieve our pursuit - to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years.

Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States.

We're proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a "Great Place to Work" by the Great Place to Work Institute since 2017.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an "Excluded Party" as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs.

If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately.

An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding.

In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates' professional license.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact

Regulatory Disclosures for Senior Living Communities with

Medicaid Residents:
An "Excluded Party" is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an "Excluded Party" as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members' professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an "Excluded Party" as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs.

If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately.

An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding.

In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates' professional license.