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Sales Support Engineer - Indianapolis, United States - Acrisure LLC
Description
Reports To:
Jim Issa (Catalyst- VP, Professional Services)
About Catalyst:
Welcome to Catalyst Technology Group Established in 2002, we are an IT consulting firm dedicated to enhancing businesses by optimizing their IT infrastructure
Our mission is simple:
to empower businesses with enterprise-level systems and support at affordable rates. From saving costs to streamlining processes, we specialize in providing tailored IT solutions for small and medium-sized enterprises. With a focus on efficiency and customer satisfaction, we've grown to serve over 700 clients across three key markets. Headquartered in Indianapolis, Indiana, we've expanded our footprint with offices in Chicago and Denver. Join us in revolutionizing the IT landscape for businesses of all sizes.
About the Role:
We are seeking a talented Sales Support Engineer to join our growing team.
The primary focus of this role is to assist our sales team with generating quotes by understanding customer needs in both in-person and virtual settings.
You will work closely with our sales representatives and vendors to ensure that customer needs are aligned with vendor solutions.
The ideal candidate will have a deep understanding of various technologies, exceptional communication skills, and the ability to deliver high-quality work in a fast-paced environment.
Key Responsibilities:
Partner with the sales team to understand customer needs and requirements, attending in-person and virtual meetings as needed.
Generate accurate and competitive sales quotes that reflect customer needs.
Work closely with vendors to understand their offerings and how they align with customer needs.
Support sales team in the technical aspects of customer discussions, presentations, and proposals.
Provide technical support and advice to the sales team.
Keep up-to-date with new technology trends, particularly in cloud platforms, cloud-managed hardware platforms, hardware platforms, and operating systems.
Stay current on product features, advantages, and benefits of the products we sell.
Required Skills and Education:
Proven experience in a similar role, preferably in a MSP/IT sales environment.
Proficiency in the following technologies is required:
Cloud Platforms:
Microsoft Office 365, MS Teams, Azure Active Directory, Azure Virtual Machines, Next-Gen AV, Kaseya VSA/RMM, Mobile Device Management, Email Security, MigrationWiz
Cloud-Managed Hardware Platforms:
Meraki, Barracuda
Hardware Platforms:
HP, Dell, Cisco
Operating Systems:
Windows Server, Windows 10/11
Other Technologies:
Active Directory, group policy, DNS, DHCP, VLANs, firewall configuration, routing and switching, cloud migrations
Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
Strong organizational skills, with the ability to prioritize tasks and work under pressure.
Bachelor's degree in Computer Science, Engineering, or relevant experience in the field is preferred.
Acrisure is committed to employing a diverse workforce.
All applicants will be considered foremploymentwithout attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Californiaresidents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at
.
To Executive Search Firms &
Staffing Agencies:
Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.
Welcome, your new opportunity awaits you.
There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us.
You can apply, track your progress and review new postings all in one place
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