Patient Access Representative Medical - Bronx, United States - Union Community Health Center

Description

Patient Access Representative/Dental

UNION OVERVIEW

Union Community Health Center (UNION), operating continuously as a health care provider in the Bronx since 1909, is one of the largest Federally Qualified Health Center (FQHC) in NYS, with a proven record of accomplishment of providing a full range of quality primary care and dental services for children, adolescents, adults, and seniors of underserved, high-need communities throughout the Bronx.

UNION's mission is to provide comprehensive, culturally competent primary and preventive health care services to improve the health status and decrease health disparities of the medically underserved populations in the Bronx, providing services to all regardless of age, race, ethnicity, sexual orientation, religion or the ability to pay.

UNION continues to impact more residents each year with five clinic locations and two Mobile Units (medical and dental). UNION serves over 30,000 underserved residents of the Bronx provides over 180,000 patient care visits annually.

UNION is an impressive model of a holistic and integrated approach to patient care that unifies primary care, behavioral health, and dental care providers, creating one team, designing and delivering care for each patient.

Additionally, UNION provides specialty services, needed and otherwise difficult for Medicaid patients to access, including physical and occupational therapy, speech therapy, audiology, cardiology, behavioral health and psychiatric services among many others.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Promote a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR Policy 113c).
• Adheres to all hospital policies, procedures, rules and regulations, including but not limited to, absenteeism, ETIME, cellular telephone usage, dress code and rules of conduct.
• Makes
  Customer Service a priority, treating customers (patients, visitors, and co-workers) in a professional manner exercising courtesy and tact. Effectively communicates with patients and others about UCHC services in their area(s) of expertise or responsibility and ensures that concerns, questions or issues reach the right person(s) in UCHC in a timely fashion.

4-Quality of work:Does work correctly, neatly, thoroughly, completely; is

attentive to detail; is concerned with getting job done correctly.

5-
Productivity:Utilizes time effectively; manages distractions and doesn't

allow them to interfere with getting the job done; is well organized;
produces expected work volume.

6-
Job Knowledge:Is knowledgeable about all phases of the job and about

The methods; techniques, and skills required for the job. Knowledgeable in the Dentrix system.

7-
Judgement & Decision Making:Consistently demonstrates the ability

to assess a situation, consider alternatives, and choose the appropriate

Action.

8-
Initiative:Takes initiative in completing job duties: shows self

• Direction once given assignments: requires low degree of supervision.

9-
Communication: Keeps supervision and significant others informed of matters that need to be known; accepts feedback on performance.

10
Teamwork & Cooperation:Adapts to necessary changes in operations;
is willing to work toward the department's goals and objectives;
understands how the job contributes to the overall operation; maintains

productive work relationships with supervisor, peers other staff

Personnel and patients.

11
Attendance & Reliability:Consistently on time; never abuses sick time;
reliable on completing jobs assigned; gets job done on time; is

Dependable under pressure.

12
Other Behavioral Factors:Observes uniform dress code: wears ID

badge; observes the institutions policy concerning smoking regulations,

telephone usage, fire & safety procedures demonstrates a concern for

Cleanliness in the work area.

13-Customer Service/Patient Advocacy - demonstrates courtesy and respect towards all patients and proactively assists patients to navigate the ambulatory system


TASKS
1-Answering of the telephone in a timely and courteous manner.

2-Collect complete and accurate patient's demographics, sex, race/ethnicity, Financial status, etc. correct registration errors in system.

3-Verify with insurer to verify that patient is covered by that insurance. Check coverage limitations and eligibility for services to be provided.

4- Screen and identify where uninsured patients fall on the sliding fee scale.

5-Assist new patients in completing dental history, consent, privacy and financial forms.

6-Determine insured patient's co-payments responsibility.

7-Verification of insurance pertaining to other Managed Care plans, and

obtaining approvals for the patients visit.

8- Collect patient payments (insurance co-payments and self-pay charges) and update balance in Dentrix & Athena One Dental

9- Schedule appointments according to clinic policy.

10- Document and manages broken appointme