Data Center Technician - Chicago, United States - vortal soft

vortal soft

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Role - Customer Engineer

Client - Maintech Corp

We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer focused environment.

Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment.

They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.

Responsibilities:

Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
Maintains inventory and documentation of activity
Creates own service tickets, updates, and closes
Break/Fix

Qualifications:

Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
Strong problem solving and selfmanagement skills with attention to detail
Ability to prioritize tasks and effectively communicate verbally and in writing
5+ years' experience servicing hardware as specified or utilized in customer environment
Familiarity with tickettracking software (ServiceNow preferred)

Pay:
$65, $70,000.00 per year

Benefits: