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    Event Services Coordinator - Edinburg, United States - Golden Grape Entertainment

    Golden Grape Entertainment
    Golden Grape Entertainment Edinburg, United States

    Found in: Lensa US 4 C2 - 5 days ago

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    Description

    JOB SUMMARY:


    The Event Services Coordinator provides professional client services support in planning, organizing and managing assigned events within the Bert Ogden Arena.

    Supervises the logistics of assigned event tasks from the initial event inquiry through the conclusion.


    DUTIES/RESPONSIBILITIES:
    Responsible for all aspects of assigned event planning, scheduling, budgeting for event labor and event implementation.
    Produces events from concept to completion - involving strategy, management and oversight of all details for each event.
    Serves as primary contact for clients of assigned events - assisting in development and conceptualization of event needs.
    Assist in the logistical and on-site coordination of set-up, move-in/out, and supervision of events.
    Provide support and coordination for event operations in compliance with expectations of the event,clients, production, and executive leadership.

    Clearly communicates event project scope, schedules, deliverable dates, project status/action items and any other relevant information - both to the client as well as the internal team.

    Researches, reviews and recommends equipment, materials and supplies required in providing eventservices and planning.
    Provide clients with itemized cost estimates of venue related charges prior to their event and invoicing upon event conclusion.
    Coordinates outside service needs with food and beverage contractors, decorator and other vendors.
    Schedules contracted services and equipment to provide services not available in-house.
    Coordinates with the marketing department for all media entry into the building before, during or immediately following events.
    Meets with potential clients, advises them on the venue requirements, and negotiates sales of additional services.

    Complete post event evaluations defining any issues that arise, including incidents which may be inviolation of policies or result in claims for damages and make recommendations of how to preclude their re-occurrence.

    Maintains the proper image and generates positive public relations with clients, patrons and staff byensuring delivery of the highest quality of service.

    Responsible for planning, organizing, and follow up on event staff to ensure that company's laborrequirements and needs are fulfilled.

    Ensures event staff are properly trained in guest services, protective procedures, fire safety, andevacuation in conjunction with the Security department.

    Ensure compliance with internal and external policies and regulations.


    SUPERVISORY RESPONSIBILITIES:
    Directly supervises event leads, event staff and department assistants.

    Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with the Human Resources Department; addressing complaints and resolving problems.


    EDUCATION AND EXPERIENCE:


    Bachelor's degree from an accredited four-year college or university in Business, Sports or HotelManagement or related field or equivalent combination of education and experienceMinimum of 2-3 years' experience in Supervising and Managing events in a sports and entertainmentvenue in an operationally focused role.

    Demonstrate knowledge of principles and techniques of planning, implementing and supervisingevent staff.
    Possess knowledge of security and public safety issues related to sports and entertainment venue.


    REQUIRES SKILLS/ABILITIES:


    To perform this job successfully, an individual must be able to perform each essential dutyThe requirements listed below are representative of the knowledge, skill, and/or abilityrequired.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Exceptional organizational skills required.

    Must be able to oversee complex projects and schedules, maintain deadlines, work within budgets, with the ability to set priorities and manage several projects simultaneously required.

    Excellent written, verbal, and interpersonal communication skills with the ability to synthesize and accurately present relevant information.

    Must have the ability to manage in a fast-paced, diverse environment with focus on Client and Guest Services, entrepreneurship and building & growing a strong business is essential.

    Ability to successfully manage a workload that balances long-range planning with the unanticipated daily demands of Event Services required. Work effectively under pressure and/or stringent schedule and produce accurate results.
    Handle conflicts, make decisions and exercise proper action during high tension and stressful situations. Remain flexible and adjust to situations as they occur.

    Maintain a professional, cooperative working relationship with City officials, clients, employees, exhibitors, patrons, and others encountered in the course of employment.

    Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours.
    Competent computer skills, including knowledge of Microsoft Office, spreadsheet programs, and familiarity with facility management and systems software required.


    PHYSICAL REQUIREMENTS:
    While performing the duties of this position, the employee is regularly required to walk for extensive periods, sit for long hours; use hands to handle files, type and operate office machines; to talk and hear on the telephone

    Note:
    The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.

    Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.*We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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