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Salt Lake City

    Manager - Case Management - Salt Lake City, United States - MyPlanAdvocate

    MyPlanAdvocate
    MyPlanAdvocate Salt Lake City, United States

    3 weeks ago

    Default job background
    Description

    Position:
    Manager - Case Management


    Department:
    Finance


    Reporting to:
    Director of Finance


    Compensation:
    Salary

    $ 70,000

    About Us


    At MyPlanAdvocate, we are hard at work developing a customer and employee experience that endeavors to improve the lives of everyone we work with.

    Most importantly, the work we do has a real and ongoing impact to the people we serve. We support an under-served population of people who have paved the way for us. You get a chance to make a difference and to truly change people's lives.

    We are looking for a Manager - Case Management to join our growing team

    Our

    Case Management

    Team


    Facilitates a seamless client experience throughout the post-application process through coordination with insurance carriers, the enrolling advocates, and the clients themselves.

    Case Management associates leverage internal and external technology platforms, communicate with our insurance carrier partners, and work closely with enrolling advocates to ensure that submitted Medicare applications are accepted at the carriers, all required information is received, and

    support

    advocate and member communication throughout the enrollment process and throughout the life of the policy. Stated simply, Case Management associates ensure that the process is as smooth for the enrolling member as possible.

    Job Duties

    Lead and manage a team of Case Management Analysts, providing coaching, mentorship, and performance feedback.

    Own and manage an individual caseload of in-process Medicare insurance applications by:

    Monitoring the statuses of submitted policies via insurance carrier reporting

    Communicating possible hindrances like the need for additional information, rejected applications, etc. to the enrolling advocate to fulfill needs or correct information

    Updating policy statuses in Salesforce

    Advocating for enrolling members with insurance carriers

    Develop a deep understanding of all carrier workflows, application processes, and internal and external systems necessary to accomplish your responsibilities (Salesforce, carrier back-office platforms and reporting, etc.)

    Collaborate cross-functionally with other internal teams (Sales, Quality Assurance, Training, etc.) to ensure a seamless and transparent enrolling member experience and improve our overall

    processes

    Build out, regularly update, and communicate the results of reporting that

    reflect

    our book of

    business

    Identify and implement process improvements to increase team efficiency and effictiveness

    What you'll bring

    3+ years' work experience in health insurance case management, service, or sales (underwriting experience a plus)

    with a minimum of 2 years in a leadership role

    High school diploma or equivalent combination of education and experience.

    Bachelor's degree (preferred).

    Experience leading and managing a team

    Ability to prioritize workload and delegate tasks effectively.

    Excellent coaching and mentoring skills

    Strong communication, interpersonal, and problem-solving skills

    Passionate for helping clients with a positive

    attitude

    Self-starter who is highly motivated

    Telecommuting Requirements

    Ability to keep all company sensitive documents secure (if applicable)

    Required to have a dedicated work area established that is separated from other living areas and provides information privacy

    Must live in a location that can receive a MyPlanAdvocate approved high-speed internet connection or leverage an existing high-speed internet service

    What we offer

    Flexible Time Off

    Paid Company Holidays

    Medical, Dental, Vision, Life Insurance, and more

    Matching 401(k) Contribution

    Discounts with Hotels, Rental Cars, Entertainment, Attractions, & More

    Maternity/Paternity/Adoption paid leave

    Employee Assistance Program

    Referral program

    Company-supplied computer equipment

    Physical Requirements


    Sitting:
    Extended periods (80%+) with proper posture.


    Walking:
    Moderate frequency (20-30%) for meetings and office interactions.


    Screen Time:
    Extensive use (8-10 hours) of computer screens and mobile devices.


    Hearing & Vision:
    Clear for communication and information processing.

    Note :
    Specific requirements may vary. Contact HR with any questions.

    Recruitment Process

    We are committed to creating a fair and transparent hiring process. As part of this process, we conduct reference checks and past employment verifications for all shortlisted candidates. This helps us ensure the accuracy of information provided and gain valuable insights into your qualifications and work ethic.

    We are an E-Verify Employer:

    To comply with federal law, we utilize the E-Verify system to verify the employment eligibility of all new hires.

    For more information about E-Verify, please visit the U.S.

    Citizenship and Immigration Services (USCIS) website: E-Verify USCIS website:

    e-

    .

    EEOC Statement:
    MyPlanAdvocate is an equal-opportunity employer.

    MyPlanAdvocate prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

    MyPlanAdvocate conforms to the spirit as well as to the letter of all applicable laws and regulations.

    #J-18808-Ljbffr
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