Enrollment Support Specialist - Leesburg, United States - Lake-Sumter State College

Lake-Sumter State College
Lake-Sumter State College
Verified Company
Leesburg, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Summary:


Essential Duties & Responsibilities:


  • Provides indepth knowledge regarding enrollment processes, educational programs and college policies.
  • Provide exceptional customer service to a diverse community of students and staff.
  • Receives and assess supporting documentation including transcripts, residency information, financial aid and other pertinent enrollment documents.
  • Screening and assessment of individual student needs to help determine appropriate resources & services.
  • Provides general academic advising utilizing the college catalog, guided pathways and DegreeWorks.
  • Makes full use of college technology to input and retrieve data, access reference materials, and communicate effectively with students and staff.
  • Orients students to college technology and policy.
  • Independently responds to inquiries appropriately to ensure that student needs and questions are addressed in an accurate, professional way. Resolves routine inquiries and escalates more indepth issues as required.
  • Collaborates interdepartmentally to efficiently meet student needs.
  • Makes appropriate referrals to other College departments, including academic advising, financial aid, career development, student accessibility services, learning support, etc.
  • Provides programmatic support within the Enrollment Services Division, as appropriate (i.e. NSAR, information sessions, block parties, college nights).
  • Maintains accurate records of student engagements.
  • Maintain student confidentiality in accordance with FERPA regulations.
  • Contributes to the college's enrollment and retention goals, as appropriate.
  • Ability to assume new job duties that align with the goals and organizational structure of the college.
  • Perform other duties as assigned.

Knowledge, Skills, & Abilities:


  • Knowledge of college admissions and records policies
  • Strong interpersonal communication skills and the ability to provide excellent customer service.
  • Ability to communicate clearly and effectively with diverse student, staff and community populations.
  • Ability to work in a flexible, needs driven environment with mínimal supervision.
  • Ability to exhibit reason, exercise judgment and maintain confidentiality.
  • Proficiency in the general operation of standard office equipment.
  • Ability to sit or stand for long periods of time.
  • Keyboarding speed of 45 wpm.
  • Word processing and general computer/clerical skills.

Minimum Qualifications & Education:


  • Associate degree from an accredited institution or equivalent combination of education and two years of relevant work experience.


Lake-Sumter State College provides limited benefits for part-time employees, not including student employees, who work at least 20 hours per week.

More jobs from Lake-Sumter State College
See all jobs of Lake-Sumter State College