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    Hybrid Senior Marketing Research Analyst - Chicago, United States - Solving IT

    Solving IT
    Solving IT Chicago, United States

    3 weeks ago

    Default job background
    Description
    Hybrid Senior Marketing Research Analyst- Voice of the Customer (VOC) -

    No Sponsorship / No C2C

    A global leader in the retail pharmacy and wellness market is focused on offering their customers groundbreaking solutions to expand offerings and become the health and well-being partner of choice

    .
    Thi s Contra ct role as

    a Hybr i d Senior Marketing Research Analyst - Voice of the Customer (VOC ) i n Chicago,

    IL will be responsible for performing, developing, and implementing operational activities that impact important components / processes of the specified Customer Experience work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing & promotion and/or consumer researc

    h.
    Job Responsibilit
    iesPerforms, develops, and implements operational activities that impact important components / processes of the specified Customer Experience work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing & promotion and/or consumer resear
    ch.
    Ensures that problematic issues for key initiatives are tracked, summarized and presented to manageme
    nt.
    Anticipates and prevents problems and roadblocks before they occ
    ur.
    Collaborates and shares information cross-functionally to improve workflow processes and operational efficiencies. Interacts with internal and external peers and management to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced business solutions/initiativ
    es.

    Performs as subject matter advisor to specified area of responsibility and constructively challenges current methods to identify areas of improvement, support established standards and deliver improved results.

    May design specifications of assigned initiatives and may lead in implementation. Become actively involved, as required, to meet schedules and resolve proble
    ms.
    Identifies opportunities and makes appropriate recommendations to improve processes and/or operating efficiencies. May perform as customer advoca
    te.
    Works on variable-sized project and may lead some project work streams, as necessary. Ensures project initiatives are completed within budget and on time to meet business units' nee
    ds.
    Communicates effectively and tailors communications appropriately to different audienc
    es.
    Builds knowledge and understanding of the specified area and works with internal/external resources to build confidence in partners and build own abilities within area of responsibili

    ty.
    External Basic Qualificat
    ionsBachelor's degree and at least 2 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis OR High school / GED and at least 4 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analy
    sis.
    Experience with MS Office Su
    ite.
    Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion da
    tes.
    Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find soluti
    ons.
    Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timeli

    nes.
    Preferred Qualifica
    tionsMaster's degree O
    R MBA2+ years managing end-to-end Voice of the Customer (VOC) and/or Marketing Research programs including defining methodology, survey design, QA/testing, data collection, analysis, and repor
    ting.2+ years measuring and analyzing the end-to-end customer journey to identify customer pain points, root cause of underlying issues contributing to dissatisfaction, opportunities for improvement, and areas of satisfac
    tion.2+ years managing VOC and/or marketing research programs with customer feedback tools and enterprise level reporting platforms (Medallia, Qualtrics, InMoment) and other relevant technologies to streamline data collection and anal
    ysis.2+ years performing text analysis techniques with technology used to extract sentiments, themes, and trends from unstructured customer feed
    back.
    Intermediate skills in using advanced features of spreadsheet software, such as Excel, for data cleaning, manipulation, and analysis to manage and organize large amounts of data, including VLookup, Pivot Tables, Conditional format
    ting.
    Experience in creating dashboards that visually represent key performance indicators (KPIs) related to customer satisfaction and feed
    back.
    Strong written and verbal presentation skills to effectively compose and communicate findings and insights to both technical and non-technical stakehol
    ders.
    Expertise in statistical analysis and data interpretation to extract meaningful insights from large survey-based data
    sets.
    Understanding of business objectives and the ability to align customer insights with organizational goals and strate
    gies.
    Experience identifying operational issues and recommending and/or implementing strategies to resolve prob
    lems.
    Experience with project management (planning, organizing, and managing resources to bring about the successful completion of specific project goals and objecti
    ves).Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with ven

    dors.
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