Cable Installation Technician - Ravenel - Madison Telecommunications INC

    Madison Telecommunications INC
    Description

    Job Type
    Full-time
    Description
    MVR Requirements for all Technicians
    SUMMARY
    Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.
    Important information:

    • Work Type: In-person only (remote work not available).
    • Residency: Applicants must live within daily commuting distance. No relocation assistance is provided.
    • Compensation: U.S.-based employment only; pay in U.S. Dollars.
    DUTIES & RESPONSIBILITES
    • Complete all installations according to company and industry standards.
    • Acquire and return equipment as directed.
    • Maintain tools and vehicles; report any maintenance issues.
    • Communicate with Dispatch on arrivals, departures, and any delays.
    • Accurately complete daily reports and paperwork.
    • Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
    • Technical development training/certification is required; successful completion is mandatory to remain an active employee.
    • Follow all company & OSHA safety rules.
    • Other duties as assigned.
    PGM25
    Requirements
    Competencies
    • Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
    • Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
    • Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
    • Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
    • Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records.
    • Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges.
    • Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
    • Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
    • Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.
    SKILLS
    • Install residential/commercial video, HIS, XHS, CDV installation knowledge (training provided).
    • Strong customer service, time management and communications abilities.
    • Due to the nature of our customer base, fluency in English (speaking and understanding) is required.
    • Read and interpret operating instructions and procedures.
    • Basic math, computer, and troubleshooting skills.
    • Navigating and adjusting operating systems.
    • Ability to identify and troubleshoot technical difficulties.
    • Manage time effectively and work independently.
    EDUCATION / QUALIFICATIONS
    • High School or GED preferred.
    • Requires the successful completion of all pre-employment testing, acceptable driving record and active driver's license.
    • Hold a valid driver's license.
    • Be at least 21 years old.
    • Have a minimum of three (3) years of driving history.
    • Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility.
    • Must be able to independently operate a motor vehicle.
    • Due to the sensitive nature of our work inside customers' homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.
    COMPENSATION
    • Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.
    • Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match.
    PHYSICAL REQUIREMENTS
    • Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.
    • Use hand tools.
    • Frequent stooping, bending and twisting required.
    • Work indoors, outdoors, in confined spaces, and while exposed to varied weather.
    • Drive during all weather conditions, daytime and nighttime.
    • Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.
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