Office Support Staff - Altoona, United States - Blair Family Solutions
Description
of ServicesWork as part of a team to maintain the effective and efficient running of the front desk/reception area. Consistently meet the needs of clients, employees, therapists, visitors, and outside agencies.
Perform various office tasks, including:
data entry, copying, faxing, filing, preparing new files, collecting and documenting client information, changes, etc. Ensure the waiting area is clean, neat, and welcoming at all times. Maintain a safe environment for all workers and visitors to the office. Office Support Staff is responsible for document preparation, recordkeeping, reception, file maintenance, and related clerical support functions.
Office Support Staff is also responsible for conducting transactions with other employees or the public in matters requiring knowledge of laws, rules, procedures, policies, and precedents.
Specific JobResponsibilities:
- IN PERSON CLIENTS/
VISITORS:
Sensitively greet and process clients and visitors to the office. Announce them to the appropriate therapist. Update client demographics and insurance information for all clients. Takes and records payments accurately.
- CUSTOMER SERVICE: Utilizes expert customer service skills with both internal and external customers.
- ADMINISTRATIVE SKILLS: Accommodate clients and therapists.
- TELEPHONE SKILLS: Responds to telephone calls as quickly as possible.
- TECHNOLOGY: Utilizes computerized systems to provide requested information.
- DATA BASE: Enter sessions into the database immediately.
- SCHEDULING: Schedule new and existing clients in the scheduling system.
- PAPERWORK: Process discharge paperwork.
- INSURANCE INFORMATION: OSS accurately verifies information, including EVS checks, prior to initial appointments and as needed thereafter.
- CLIENT CHARTS: Prepare new client charts.
- TIME MANAGEMENT: Able to manage multiple projects/tasks at one time.
- ATTENTION TO DETAIL: Able to provide close attention to detail.
- TEAMWORK: Able to work closely with others.
- PROBLEM SOLVING: Able to utilize creativity to problem solve.
- COMMUNICATION SKILLS: Communicates information clearly and concisely to others.
- CONFIDENTIALITY: Maintains confidentiality of information.
Education Requirements
- High School Diploma/GED
- All necessary child abuse clearances (PA Criminal Record Check, PA Child Abuse Clearance, and Federal Criminal History Clearance)
- Valid driver's license
- Auto insurance
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