Client and Family Intake Specialist - Deerfield, United States - KGH Autism Services

KGH Autism Services

Verified Company

Deerfield, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

About KGH:

KGH is one of the few interdisciplinary autism therapy centers around, and we work together as a team to provide diagnostic services, speech therapy, occupational therapy, developmental, play-based ABA therapy, and mental health services to improve the quality of life for our clients and their family

Responsibilities:

What will you do:

The Client and Family Intake Specialist drives timely access to care by delivering exceptional customer service in helping prospective clients access services within KGH Autism Services This includes helping families navigate among different service options and helping determine the most appropriate services for the family and/or their child.

This position serves as a critical point of contact for clients, caregivers, and outside referral sources, providing essential information about our programs.

Responsibilities:

Review and promptly process referrals from all points of contact while ensuring compliance with privacy requirements
Educate prospective families on all KGH service offerings as well as provide recommendations based on family/caregiver needs
Conduct initial screenings and assessments to evaluate the appropriateness of some of our services
Schedule clinicial consultation calls as well as clinical tours
Communicate with clients throughout the benefit and initial paperwork process; responding timely to inquiries
Explain clients' benefits; answering all questions relating to billing and KGH's financial policies
Maintain accurate records within the organizations electronic health record (EHR) systems
Coordinates the collection of initial and ongoing medical prescriptions necessary for evaluation and treatment
Assist in the development and implementation of intake policies and procedures to improve coordination of services as well as timely access to services

Required Skills and Qualifications:

Requirements:

Bachelor's degree in social work, family studies, education, communications, or related field, Master's degree preferred
Understanding of pediatric outpatient healthcare services preferred
23 years customer service or medical office experience preferred
Prior benefit verification and/or intake, inside sales experience preferred
Experience with Salesforce CRM Platform preferred

What is in it for you?:

Hybrid work model
opportunity to work remotely 2 days/week
Generous PTO policies start with 15 days PTO along with 9 holidays, including your birthday PTO increases with tenure.
Anniversary milestone program
Full benefits package available to full time employees medical, dental, vision, LTD, STD, life insurance policy, and EAP support
401K with 3% company match
Company funded wellness package through a Lifestyle Spending Account
Generous employee referral program
Employee engagement opportunities, including events and activities