Revenue Cycle Insurance Phone Representative, Ut - Austin, United States - University of Texas at Austin

University of Texas at Austin

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Posting Title:
Revenue Cycle Insurance Phone Representative, UT Health Austin

Hiring Department:

Dell Medical School

Position Open To:

All Applicants

Weekly Scheduled Hours:

FLSA Status:

Non-Exempt

Earliest Start Date:

Immediately

Position Duration:

Expected to Continue

-
Location:

UT MAIN CAMPUS

Job Details:

General Notes

A hybrid work schedule (working onsite and remotely) is available for this position after onsite training and successful performance review have been completed.

Must have 1 year of medical front office experience. Previous experience in Athena a plus.

Purpose

Initial contact for patients with inquiries regarding benefits, authorizations, and benefits and authorization tasks.

Responsibilities:

Provides customer service to patients by obtaining and updating patient insurance information and providing education to patients regarding benefits, copays, deductibles, and out-of-pocket expense.
Ensures that patient benefit amounts are correctly entered into the EHR, allowing front desk to collect appropriately.
Communicates effectively to patients regarding changes in their benefits or plan requirements.
Reports recurring insurance payment discrepancies and work with revenue cycle management to resolve.
Demonstrates good judgement in escalating identified patient concerns, root causes and trends to revenue cycle management to ensure timely resolution and communication to patients.
Follows federal, state and local regulatory requirements related to patient finances. Adheres to established timelines per organizational policy.
Meets or exceeds established performance targets established by the Clinical Revenue Cycle Director.
Maintains working day-to-day knowledge of the EHR.
Other duties and special projects as assigned.

Required Qualifications

High school diploma, GED, or equivalent is required. A minimum of 1 year of relevant experience required. Previous experience working with an electronic health record (EHR) software and general billing functions. Knowledge of patient accounts of different specialties such as orthopedics, OB/GYN, general surgery, and billing procedures.

Capable of communicating effectively with patients and the health care team, including the ability to explain billing procedures, insurance benefits to patients and collect payments.

De-scalation techniques to resolve escalating matters. Knowledge of and/or experience with insurance and authorization for Medicare, Medicaid, commercial, and managed care insurance plans. Knowledge of insurance agency operating procedures and practices. Ability to communicate effectively with patients, payers, providers, and the clinical care units. Professional verbal and written communication. Must respect the confidential nature of medical information. Capable of following established departmental procedures. Capable of using experience and judgement to plan and accomplish goals. Proficient use of computers and a working knowledge of Microsoft Office. Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to function in a fast paced environment. Ability to be flexible with assignments and multi-task as needed. Ability to demonstrate problem solving skills in dealing with insurance and patient estimate issues.

Preferred Qualifications

More than the required years of experience in healthcare center billing, bilingual in Spanish, deep knowledge of multidisciplinary patient benefits, payer websites and Athena experience.

Knowledge of operating an electronic telephone software system. Bachelor's degree and/or certification in a relevant field. Experience with Microsoft Teams, REDCap or Smartsheet.

Salary Range

$45,000+ depending on qualifications

Working Conditions

Repetitive use of a keyboard
Standard office conditions both in the office and hybrid

Required Materials- Resume/CV- 3 work references with their contact information; at least one reference should be from a supervisor- Letter of interest

Employment Eligibility:
Retirement Plan Eligibility:
Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an

equal opportunity/affirmative action employer

, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.