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- Develops training program and materials for employees in key areas such as loan setup, quality control, help desk services, tax & insurance processing and loan compliance.
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- Manages the teams participation in scheduled system upgrades to ensure test scripts are in place, functionality is tested, issues resolved, and procedures updated.
- Serve as primary liason with Systems Application, Lending Origination, and key loan servicing vendors.
- Develops standard forms and letter templates that provide for consistency and are instructional in nature.
- Performs other job-related duties as assigned.
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Loan Servicing Analyst - Lowell, United States - Jeanne D'Arc
Description
Job DetailsJob Location
Headquarters - Lowell, MA
Position Type
Full Time
Salary Range
$ $35.02 Hourly
Description
Jeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart financial choices.
Come join our team as a Loan Servicing Analyst, where under the direction of the AVP-Loan Servicing you will support the activities of the Loan Servicing department, including procedure writing, reporting, process improvement, training, system upgrades, maintaining compliance, and supporting new products and services. Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices. Serves as a resource to the Loan Servicing team.
Essential Functions & Responsibilities:
Associates degree (A.A.) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
