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TxDMV - VTR Operations Specialist III - Austin, United States - CAPPS, Inc.
Description
Job DescriptionTo apply for this position, complete an on-line application either through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications.
Applicants who require an accommodation for the interview process should contact Human Resources at when contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.
This position provides customer service for vehicle titles and registration activities in the Title Control Systems Section of the Vehicle Titles and Registration Division (VTR).
Work involves handling confidential and sensitive correspondence and communications regarding compliance with State and Federal vehicle titles and registration laws, rules and regulations.
Work requires contact with governmental agencies and extensive contact with the public. Employees at this level work independently on assignments; however, all unusual issues are referred to the supervisor.ESSENTIAL DUTIES
Provides routine information and assistance pertaining to vehicle titles and registration procedures, laws, rules and/or regulations; refers customers to appropriate source for complex problems or questions; processes special applications and reports.
Prepares and edits correspondence/production work, memos and reports for proper format, spelling, grammar, punctuation, typographical errors, syntax, and style using a personal computer and applicable software.
Retrieves title and registration information from master files or databases and verifies against applications, forms, and original documents.
Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems.
Processes applications for titles and registrations which require special expertise or additional research.
Makes complex decisions based on interactive inquiries and dialog with appropriate titles and registration software applications.
Assists in analyzing and verifying evidence presented in support of applications for transfer of titles and registration for motor vehicles and approves/disapproves applications.
Maintains a specialized expertise in resident and non-resident vehicle titles and registration laws, rules, regulations, policies, and procedures.
Work involves handling confidential and sensitive information and adhering to the Driver's Privacy Protection Act (DPPA) laws.
Answers multi-line telephones and provides internal/external customer service, routes messages, and responds to inquiries through oral and written communications.
Maintains a harmonious working relationship with coworkers, management, and customers.
Collects, delivers, or moves boxes, mail, files, license plates, records or other items weighing up to 25 pounds each.
Travels up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs additional/other job-related duties as assigned by the Supervisor or Lead Worker.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
Qualifications:
MINIMUM REQUIREMENTS
Education and Experience
Graduation from high school or equivalent plus two (2) years' experience in a high volume customer service, data entry/management, clerical or general office administration environment.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required.
If not currently a Texas resident, must obtain a Texas Driver's License within 90 days after entering Texas as a new resident.
A satisfactory driving record is required for operating state or personal vehicles to conduct department business.BENEFITS
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation
Benefits include:
Retirement Plan
Paid Holidays
Paid Sick Leave
Dental
Dependent Optional Life Insurance
Dependent Health & Life Insurance
Paid Group Health & Life Insurance for employees
Paid Vacation Leave
Longevity Pay
Vision
Voluntary AD&D Insurance
Health & Dependent care flexible spending accounts
Tuition Assistance Program
QUALIFIED EMPLOYER:
In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) Program.
Job offers and continuation of employment is contingent upon:
Veterans:
If selected for the position the following must be provided for proof of veterans' preference:
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descri12tions; click on the occupational category for the position.
The Texas Veterans Commission provides helpful employment information.
Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran's status, genetic information or protected activity.