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High Point

    Food Services Assistant II - High Point, United States - Atrium Health

    Atrium Health
    Atrium Health High Point, United States

    3 weeks ago

    Atrium Health background
    Part time
    Description

    Overview

    Job Summary: Responsible for building and delivering food trays to patients, processing meal requests and diet orders through the computer system, and providing prompt and accurate service to customers using point-of-service operations. Interacts with patients, employees, medical staff, and customers both over the phone and in person.

    Education: High School Diploma or GED in General Studies

    Certifications and Licensures: None required

    Experience: 2+ years in Food Service (preferred)

    Knowledge, Skills, and Abilities:

    • Ability to read and follow instructions.
    • General knowledge of cleaning methods, food service equipment, and food preparation.
    • Moderate physical labor capability.
    • Strong customer service, communication, and basic math/cash handling skills.
    • Basic computer skills; ability to learn new software programs.
    • Ability to multi-task and problem-solve.

    Job Specific Duties:

    1. Food Preparation: Assists with cold food production, baking, and grill relief.
    2. Transportation of Goods: Transports items between storeroom, kitchen, retail, and service equipment.
    3. Tray Preparation: Prepares trays for patients based on meal tickets and for retail customers.
    4. Sanitation & Cleaning: Cleans and sanitizes kitchen equipment, utensils, work areas, and dishes.
    5. Delivers/Returns Trays: Delivers trays to patient rooms and returns dirty trays to the dish room.
    6. Order Entry: Enters patient diet orders and meal/snack orders into the computer system.
    7. Nourishment Delivery: Organizes and delivers nourishment supplies to units as ordered.
    8. Cash Register Operation: Accepts customer payments and maintains a balanced cash drawer.
    9. Conflict Resolution: Resolves concerns and complaints from customers or refers to a supervisor as appropriate.
    10. Professionalism: Upholds a professional working relationship, practices teamwork, and adheres to Standards of Behavior.

    Other Duties: Performs additional duties as assigned by management.

    Workplace Requirements:

    • Compliance with employee health programs and required screenings.
    • Maintenance of current licensures, certifications, and/or registrations.
    • Completion of job-specific competency testing.
    • Adherence to Corporate Compliance, Environment of Care, and HIPAA Compliance Plans.

    Physical and Behavioral Requirements:

    • Involves frequent physical activities such as stooping, walking, kneeling, pushing, pulling, and lifting.
    • Medium physical force is required.
    • Visual acuity, ability to speak and hear are essential.
    • Successful completion of pre-employment demands test.

    National Patient Safety Goals:

    • Improve patient identification accuracy.
    • Enhance communication effectiveness among caregivers.
    • Reduce the risk of healthcare-associated infections.
    • Demonstrate appropriate hand hygiene techniques consistently.

    Core Values:

    • Teamwork: Effective team player, communicates openly, and fulfills commitments.
    • Compassion: Sensitive, consistently kind, and ready to help.
    • Integrity: Takes ownership, acts with personal honesty, and reflects the organization positively.

    Standards of Behavior:

    • Respect: Maintain patients' privacy.
    • Professionalism: Take ownership.
    • Safe and Healing Environment: Keep noise levels down.
    • Customer Focus: Use the 10/5 Rule, escort to destination, use elevator etiquette.
    • Communication: Use AIDET (Acknowledge, Introduce, Duration, Explain, Thank).

    Employee Statement of Understanding: The employee understands and acknowledges the job description, responsibilities, and requirements. The employment relationship is at-will and may be terminated by either party at any time. The employee agrees to notify the manager of any accommodation needs promptly.

    Note: This job description is subject to revision by management to suit department and organizational needs.

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