Assistant Manager - Baltimore, United States - IST Management Services

IST Management Services

Verified Company

Baltimore, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:
**Assistant Manager - Baltimore, MD (Direct Hire

Full Time, M-F)**IST Management Services is sourcing for a direct hire, fulltime, Assistant Manager position in Baltimore, MD. This position will work full time hours per day in a financial institution mail room. IST is a rapidly growing business process outsourcing (BPO) company and the largest American privatelyowned facilities management company. Founded in 1997, the company is a twotime recipient of the Human Resources Professional Excellence Award granted by the Society for Human Resource Management. We observe a business professional dress code. Must be willing to cross train for potential advancement opportunities

Benefits Include:
Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance and Bonus Incentives

Hours:
Monday through Friday, 7:30am to 4:00pm (need flexibility to cover earlier or afternoon shifts when needed)

NOTE:
As a requirement of this position, the client will perform an extensive review of applicant credit history. Applicant must be able to meet client standards to fill position.

Responsibilities:

Key Responsibilities may include:

Maintain effective written and oral communications with clients and employees.
Prioritize work and deploy staff as required to ensure customer needs are met in regards to ontime delivery of services and quality of work.
Ensures all work standards are met on a consistent basis.
Manage the budget and controls expenses.
Ensures all work standards are met on a consistent basis by IST site employees.
Accurately prepare and distribute management reports to the client in a timely and consistent manner.
Insures maximization of productivity through efficient use of standard operating procedures.
Develops new procedures to improve the operation of the sites and to lower operating costs.
Manages, trains and coaches' employees and develops a work environment that promotes high motivation and customer satisfaction.
Ensures the proper and safe use of all equipment used by employees and complete tasks as assigned.

Qualifications:

Job Requirements:

High school diploma or equivalent (GED)
One year experience supervising or managing similar operations preferred
Litigation Copying/scanning/mailing, Xerox equipment experience
Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.
Ability to communicate both verbally and written with customers and other employees both oneonone and during meetings
Knowledge of supervisory techniques to manage, motivate and train employees
Ability to prepare reports and present information to customers
Must have attention to detail and critically think through and resolve problems
Must have customer service skills and be able to maintain a consistent, high level of service
Must have ability to multitask, manage multiple accounts and establish priorities
A valid driver's license and/or reliable transportation to and from work
Lifting up to 55 pounds
Standing for long periods of time
Significant walking
Willingness to crosstrain for other job functions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.