- Quickly analyze multiple data points to make quality decisions that impact our clients and their customers
- Analyze and identify links between fraudulent transactions to identify and stop fraud rings
- Interact with customer service and customers through various forms of communication and assist analysts with customer escalations
- Focus on improving overall operational effectiveness by helping manage queue volumes
- Collaborate with team to discuss new and emerging fraud trends
- Exceptional communication skills and strong analytical skills
- Self-starter with exceptional attention to detail and organization
- Proven ability to meet or exceed goals in a metrics driven organization
- Willingness and flexibility to work according to business needs including a weekend day
- (Desired) Bachelor's degree in Criminal Justice, Economics, Statistics, or Business-related field, HS diploma required
- Experience working as part of a team
- This position is remote.
- Travel is not required
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Fraud Analyst - King of Prussia, United States - Radial
Description
Job Description
Job DescriptionFraud Review Analyst
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for a Fraud Review Analyst. Radial's omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.
Role Summary:
The Fraud Review Analyst's primary role is to manually review online transactions to determine their authenticity. They will interact with customers and customer service to provide a seamless and secure customer experience.
Hours: 11am-8pm Tuesday - Saturday or 11am-8pm Sunday - Thursday
Responsibilities:
Qualifications:
Travel:
This posting is not open to residents in CA, WA, NY and CO.
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
We were made aware of an employment scam in which a third-party is creating false communications under the Radial name. We want to reiterate that Radial never seeks payment from job applicants and only reaches out from email addresses. We are encouraging applicants to apply through our website at Radial Careers for added security.
Company DescriptionWe keep the brand promises you make.You make promises to your customers every day. Their choices will be available; their payments will be processed smoothly; and they'll receive their orders in good condition, when and how they expect them. In every interaction, you're building a customer experience based on confidence and loyalty.
You also make promises regarding your business. You aim to be faster, more streamlined, and efficient. You try to capture more revenue and improve costs without cutting corners. And you try to grow bigger, and more confidently.
We are Radial, the leader in omnichannel commerce technologies and operations. We enable you to profitably exceed customer expectations by taking on the complexity of your omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.
To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with you to execute your orders, payments, fulfillment, or customer care, your promises become ours.
Company Description
We keep the brand promises you make.\rYou make promises to your customers every day. Their choices will be available; their payments will be processed smoothly; and they'll receive their orders in good condition, when and how they expect them. In every interaction, you're building a customer experience based on confidence and loyalty.\r
\r
You also make promises regarding your business. You aim to be faster, more streamlined, and efficient. You try to capture more revenue and improve costs without cutting corners. And you try to grow bigger, and more confidently.\r
\r
We are Radial, the leader in omnichannel commerce technologies and operations. We enable you to profitably exceed customer expectations by taking on the complexity of your omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.\r
\r
To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with you to execute your orders, payments, fulfillment, or customer care, your promises become ours.