Repair Operations Manager, North America - Houston, United States - ValvTechnologies Inc.

Description

• To facilitate and direct the activities of the staff in the Valve Service Department, to meet the companies strategic objectives and to control resources and expenditures

• Valve Services Department
• Manage the service department workshop
• Coordinate service field callsmake sure all employees are fully prepared for site visits
• Ensure teardown reports and field reports are accurate and done on a timely basis
• Manage and control the Valve Services Department account and approve expenses
• Identify areas for improvement and action
• Lead point of contact for all outage work
• Ensure all department staff receives feedback on department performance.
• Promote continuous improvement and cost control
• Work with quality department to maintain certifications such as Vstamp, ISO, and onsite safety requirements
• Coordinate with other Departments
• Regular management meetings with other department managers
• Keep other managers up to date on operations
• Business relations with customers
• Continuous communication and feedback, using feedback to make changes and/or improvements
• Log customer complaints, areas of concern
• Ensure corrective action
• Make visits to customers when necessary

• Manage staff according to company standards
• Provide direction
• Take responsibility for employee activities
• Encourage teamwork
• Identify training requirements
• Make timely and sound decisions
• Provide regular performance feedback
• Implement change without compromising sales, deadlines or quality
• Follow disciplinary/redundancy procedures where necessary in conjunction with HR
• Evaluate staffing requirements from sales projections
• Manage departmental performance against agreed targets and within policies and procedures
• Contribute to company policies and strategies

• Provide adequate training, information, instruction, and supervision to ensure that work is conducted without harm to people or the environment
• Taking immediate and appropriate steps to investigation and rectify any risks to people or the environment arising from the work activity
• Bringing to the prompt attention of senior management any HSE issue that requires their attention
• Ensuring that all incidents that occur in the workshop are properly recorded and reported and that an investigation is carried out to establish and rectify root causes
• Motivate others to perform well

• Leadership leading the service department to achieve organizational goals
• Communication ensuring that communication is ongoing and effective between different departments
• IT keeping up to date with IT systems in the workplace
• Team working fostering an environment of teamwork to ensure that all services are delivered on time and company goals are met

• The ability to take the lead when problems arise or when tasks require completion.
• Planning staying ahead of the game and ensuring that plans are clearly communicated for everyone to follow
• Problem Solving adapting to the ever changing environment and reacting quickly to meet challenges
• Identifying any skills gaps in the organization during outages and undertaking recruitment to support this

• Degree in Business or Engineering discipline preferred or relevant career experience
• Minimum (5) years' experience in a global manufacturing company
• Experience of managing people