Customer Service Phone Agent - Newport News, United States - Optimum Information Services, Inc.

Description

STAY BUSY. We are a busy INBOUND ONLY call center. No sales.
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LOW DRAMA. One of core principles is to strive to provide you with a low drama environment with regards to your co-workers.
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SET SCHEDULE. We offer set schedules. Full-time or 32 hour weeks.
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NO SALES or TELEMARKETING. We are inbound only.
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OFF Sundays & Mondays. Schedules run either Tues to Sat or Wed to Saturday
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EXPECTATIONS. We are looking for individuals that have the ability to exercise good common sense, strong listening skills and empathy with callers.
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VARIETY of CLIENTS. We provide customer service and help to many many callers. It can be gratifying at times.
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CASUAL DRESS CODE. .Everyday
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HYBRID REMOTE. Work from home for those that provide us with references from their 3rd grade teacher. You must have a dedicated, private work space.

HOW TO APPLY ==>


1) Call our recorded job line and leave us a voice mail

2) After you leave us a voice mail message, please send us your resume

• Triggering our system will require doing both leaving a message and sending your resume._

We are open 24 hours a day, 7 days a week. We will build a schedule that is good for you, and good for us. Early mornings, afternoons, early evenings.

*Customer Service Positions*We are looking for customer-oriented service representatives or CSRs. Full time. All our customer interactions are via the phone. 99% of our call volume is INBOUND. We do not do any sales or tele-marketing.

We have been over 25 years and have one of the lowest turnover rates in the industry. One of our core principles is to provide a Low Drama workplace for all our team members. As well as building alternative schedules to create work / life balance.


Responsibilities

• Manage large amounts of incoming calls
• Enjoy a purpose
• Be reliable and dependable.
• Desire a Drama Free work environment

Shifts Hiring For:

• 6:00am 2:30pm
• 7:00am 3:30pm
• 8:00am 5:00pm

Days

• Option of working 4 days a week or 5 days

• Days Off

• Sunday & Monday
• Work Tuesday to Saturday = 40 hours per week

• Wed

• Saturday = 32 hours per week

Skills

• Have a data entry speed of 35 wpm
• Strong listening skills
• Ability to multitask while on the phone
• Did we mention low drama?

Benefits

• 401K (optional)
• Health Insurance (optional)
• Paid vacation
• Life Insurance, Dental (optional)
• Alternative around work/life

This position can be hybrid remote for those that provide references from their 3rd grade teacher and have a separate, private work space.

Salary:
From $15.50 to $17 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Weekends as needed

Work setting:

• DRAMA FREE workplace

Pay:
$ $17.00 per hour


Expected hours:
per week


Benefits:

• 401(k)
• 401(k)

matching

• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend

Work setting:

• Call center
• Inperson

Shift availability:

• Day Shift (required)

Work Location:
In person