Project Manager - Westborough, United States - Wipro Limited

Wipro Limited

Verified Company

Westborough, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Westborough, Massachusetts

Tech Hiring

Job Description:

About Wipro:

Wipro Limited (

NYSE:
WIT,

BSE:
507685,

NSE:
WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- **A PROUD HISTORY OF OVER 75 YEARS**:

FY22 REVENUE 10.

4 BN USD:
-
WE'RE PRESENT IN 66 COUNTRIES:

OVER 1,400 ACTIVE GLOBAL CLIENTS

Role :
Delivery Manager (End User Support)

Location:
Westborough, Massachusetts.

Required Skills:

End to End governance of the project.
Good understanding of end user support environment.
Handling the team size of 300 + people
Vendor management skill
SLA management, Quality Audit Parameters
Understand the requirement and enable team to delivery as per customer deliverables in the contract.
Should be able to manage customer in high expectation environment

Required Management Skills:

Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service.
Maintaining high performance levels for servicerelated processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing thirdparty as well as internal processes, and creating strategies for service delivery optimization
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management on performance of the service delivery
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Supervising desktop management teams to facilitate continual improvements in the desktop environment
Collaborating with technical design teams to set standards for software, hardware, and security
Making sure that antivirus updates and patches are applied effectively and promptly
Enabling highlevel performance benchmarks for access devices, such as PCs, laptops, and mobiles
Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems
Service Management: They should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
Relationship Management: Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
Leadership: They should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
Project Management: Service Delivery Managers often oversee multiple projects or initiatives. They need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
Problem-Solving: Service Delivery Managers should be adept at analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address servicerelated challenges.
Continuous Improvement: Service Delivery Managers should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.\
Technical Knowledge: While not always required to be handson with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.