Claims & Program Representative - Mesa, United States - U.S. Railroad Retirement Board

Description

• Handle calls through the Nationwide Toll-Free Service (NTFS) which may come from any area within the network or from another network.
• Develop and maintain liaison with railroad employers, labor organizations, Congressional offices, Social Security Administration (SSA) offices, other Federal, State and local government agencies, private organizations, hospitals, nursing homes, etc., to promote understanding of the agency programs and services, encourage cooperation and provide training and foster positive public relations.
• Provide a full range of client services both within and outside the district office location regarding benefits available under the various programs administered by the Railroad Retirement Board (RRB).
• Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs.
• Develop evidence necessary under the appropriate program regulations.
• Examine evidence and evaluates its validity and acceptability.
• Adjudicate claims for benefits and makes entitlement decisions.
• Compute and award payment of benefits.
• Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by headquarters or the district office.
• Answer questions and provides guidance on other programs such as Medicare, taxation of benefits, and Social Security entitlement.

This position is not a remote position (full-time work from home) and the incumbent must physically report to the office for work.

• Must be a U.S. Citizen
• Males born after 12/31/59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Complete the initial online assessment and USAHire Assessment, if required

• Reading Comprehension
• Accountability
• Attention to Detail
• Customer Service
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Self-Management
• Stress Tolerance
• Teamwork

• 401(k)
• 401(k)

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

• Monday to Friday
• No nights

• Inperson