- Ensure customer's needs are handled in an efficient and profitable manner
- Adhere to the company's customer service standards and maintain high customer satisfaction
- Serve as the main point of contact between the customer and internal company groups, such as sales, operations, and supply chain.
- Process customer communication daily via telephone, email, text, and faxes.
- Enter orders into AX system for the customer and facility based on the appropriate lead time required.
- Communicate with customers on freight charges, logistics, and other transportation information.
- Engages with production facilities on customer orders and deliveries ensuring efficient customer and operations satisfaction.
- Resolve customer product or service problems, clarify complaints, determine solutions, and follow up to ensure resolution.
- Monitor and process no-ships according to policy guidelines, process credits and re-bills daily. Adjust as necessary.
- Interact and communicate with clients and co-workers in a professional and appropriate manner with a timely response.
- Provide feedback in a respectful and positive manner.
- Assist assigned Sales Group with Price FX support as well as customer communication.
- Train other staff on processes, procedures, MS AX, Price FX other software, etc. when necessary.
- Take the initiative to identify problems, use judgment to find appropriate solutions, and follow through on resolving issues in a timely manner.
- Provide back-up and relief to other positions as appropriate.
- Support team efforts, actively work to generate respect and enthusiasm, cooperate with others, and actively learn from other team members.
- Maintain confidentiality of all corporate, personnel, and research matters.
- Additional duties as assigned or requested
- Excellent communication skills
- Excellent customer service skills
- Excellent problem-solving skills
- Excellent time management skills
- Positive attitude
- Excellent attention to detail
- Ability to successfully work with a team in a collaborative work environment
- Ability to successfully multitask in a fast-paced work environment
- Excellent customer service skills
- Ability to successfully work under pressure to meet critical deadlines
- Computer proficiency
- Microsoft Office Suite proficiency
- 2+ years of experience in a fast-paced customer service or administrative role is required
- A minimum of a high school diploma is required.
- An associate's or bachelor's degree is preferred.
- Experience working with Microsoft Dynamics AX ERP system is highly preferred.
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Specialist Application Support
1 week ago
Fort Bend Independent School District Sugar Land, United States· **Job Overview** · ** Position Description** · **Essential Duties and Responsibilities** · **IT Operations and Application Support** · - Create and manage cases using the District CRM system while adhering to defined processes · - Determine incident impact and severity · - Pri ...
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Department Support Specialist I
4 days ago
KS Management Services, LLC Sugar Land, United States**Responsibilities** · **Job Title: Department Support Specialist I** · **Location: Fort Bend Campus** · **Department**:Clinic Admin** · **Job Type: Full Time** · **Salary Range: $** **$38,422 - $47,460 (Pay is based on several factors including but not limited to education, work ...
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Customer Support Specialist
1 week ago
Clayton Services The Woodlands, United StatesJob Description · Job DescriptionClayton Services is searching for a Customer Support Specialist to join a thriving company in The Woodlands, Texas. The Customer Support Specialist will be responsible for providing customer support and managing existing business relationships. ...
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IT Technical Support Specialist
1 week ago
Sun Com Mobile Sugar Land, United StatesJob Description · Job DescriptionSun Com Mobile LLC is seeking a Technical Support Specialist to desktop support for a national retail company with 300+ locations. · The desired individual will have 1 – 3 years' experience installing and configuring computer hardware, software, s ...
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Technical Project Support Specialist
1 week ago
Aqua Metric The Woodlands, United StatesJob Description · Job DescriptionOur Company is growing and adding a new position. · Employment Type: Full Time · This role is for an entry level technical project support specialist who can effectively perform both onsite and remote troubleshooting as well as to provide responsi ...
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Provider Solutions Specialist
5 days ago
HCA Houston Healthcare Sugar Land, United States**Introduction**: · Do you want to join an organization that invests in you as a Provider Solutions Specialist? At HCA Houston Healthcare in Conroe, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course ...
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Part Time Endodontist
1 week ago
Complete Specialty Solutions The Woodlands, United States Part time**Complete Specialty Solutions (CSS)** is optimizing the traditional traveling dental specialist model and is focused on empowering specialists to enhance clinical collaboration with general dentists. With our actively growing general dentist network, we provide a complete soluti ...
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Quality Control Manager
19 hours ago
Odin Construction Solutions, Inc The Woodlands, United StatesAre you ready to join Team Odin and find the career you have always wanted? · Odin is an award-winning contractor delivering turnkey environmental, geotechnical, and civil construction projects nationwide. We've become our clients' trusted collaborators through our commitment to ...
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Project Controls Specialist
1 week ago
Matrix Business Concepts, LLC The Woodlands, United StatesWe are seeking a Project Controls Specialist to join our team. The **_Project Controls Specialist _**will play a critical role in supporting the planning, monitoring, and execution of our clients' projects. You will utilize your expertise in project controls methodologies and too ...
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Quality Control
2 weeks ago
Pedal Valves Inc Sugar Land, United StatesPedal Valves, Inc. is a national water meter installation company. We are in search of a self-motivated individual to provide office support during the Sugar Land, TX water meter installation project. Primary responsibility is to provide support and organization for the Project S ...
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Healthcare Marketing Assistant
6 days ago
PAD Specialists Sugar Land, United States**Description** · - **Coverage area: Sugar Land, TX and surrounding areas.**: · - Internal title is **Business Development Associate Assistant (BDAA)**: · - This position requires you to drive to different doctor offices in the area—this is 70% of your role. The other 30% of your ...
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Treatment Coordinator
4 days ago
Dental Care Alliance The Woodlands, United StatesOverview: · The Dental Treatment Coordinator plays a pivotal role in ensuring a seamless and positive experience for our patients by effectively coordinating treatment plans, managing appointments, and facilitating financial interactions. This position requires a combination of s ...
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Category Specialist
2 weeks ago
CPChem The Woodlands, United StatesYou may not realize it, but you've likely used a product today made possible by the plastics and chemicals manufactured by Chevron Phillips Chemical. From medical supplies and electronics to food packaging and cosmetics, we create the building blocks for more than 70,000 consumer ...
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Gom Construction Specialist
2 weeks ago
Occidental Petroleum Corporation The Woodlands, United States**GOM Construction Specialist** · **_ · **_ Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the hea ...
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Account Adjustment Specialist I
1 week ago
Woodforest National Bank The Woodlands, United States**Account Adjustment Specialist I**-**063590** · **Description** · Take the next step toward your new career today · Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National ...
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Bsa Quality Assurance Specialist I
1 week ago
Woodforest National Bank The Woodlands, United States**BSA Quality Assurance Specialist I**-**063523** · **Description** · Take the next step toward your new career today · Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest Natio ...
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Prn Rvt Ultrasound Tech, Outpatient Sugar Land
2 weeks ago
Memorial Hermann Health System Sugar Land, United StatesAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for ...
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Prn Transportation
6 days ago
The Village at The Woodlands Waterway The Woodlands, United StatesWhen you work at **The Village at The Woodlands Waterway **, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't ...
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Customer Solutions Specialist
1 week ago
Country Fresh The Woodlands, United StatesReporting to the Customer Solutions Manager, the Customer Solutions Specialist is responsible for managing the day-to-day customer relationships via regularly planned customer-lifecycle touch points. This position will nurture and foster existing customer relationships. They will ...
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Sterile Process Technician Iii
6 days ago
Memorial Hermann Health System The Woodlands, United StatesAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for ...
Customer Support Specialist - The Woodlands, United States - Clayton Services
Description
Clayton Services is searching for a Customer Support Specialist to join a thriving company in The Woodlands, Texas. The Customer Support Specialist will be responsible for providing customer support and managing existing business relationships.
Customer Support Specialist Responsibilities:
Customer Support Specialist Skills and Abilities:
Customer Support Specialist Education and Experience:
Customer Support Specialist - This is an excellent direct hire opportunity. The position is paying $42,000-$45,000/year, depending on experience, plus a signing bonus. Full benefits are available upon hire including medical, dental, vision, PTO, 401K, and more. Immediate need. Apply today
