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New York City

    Keyholder (Full-Time) - New York County, New York, United States - Sézane

    Sézane
    Sézane New York County, New York, United States

    1 week ago

    Default job background
    Permanent Retail
    Description
    "Ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane.

    My priorities haven't changed since then:

    to innovate and to put people, creativity, quality and service at the heart of everything we do." - Morgane Sezalory, Founder & CEO.


    To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

    Specifically, as we grow in North America, we are seeking entrepreneurial self-starters who are comfortable working independently and across time zones and cultures to bring the Sézane magic to the States.


    More about Sézane:
    We are looking for ambassadors to help us write our next chapter in the US. As part of Sézane, you will be expected to help develop the brand with enthusiasm, dedication, and style.

    Your job will be to ensure that each client's experience is exceptional and memorable and that our brand ethos is communicated with empathy and heart.


    As a Keyholder, your responsibilities include:

    Ensure a unique customer experience within your boutique:
    Demonstrate proactivity, expertise and passion (keys to experience)

    Orient apartment and web solution (omnichannel)

    Use the different Sezane & October communication channels to develop your crop products

    Transmit your products, knowledge and sales techniques by demonstrating pedagogy to customers and employees

    Propose recommendations and constructive proposals to floor managers by offering you on your knowledge, the needs of the customers, your expertise and the knowledge of the team

    Provide quality concierge service by respecting the relevant procedures


    Be the Floor Manager relay:
    Have a 360 field vision to ensure an optimal customer experience

    Be available to all employees through your field presence

    Lead and empower teams on a daily basis

    Communicate the information necessary for the activity

    Foster cooperation within the team and between Managers

    Create group cohesion and mutual support

    Manage your team by motivating it and creating a positive and harmonious work environment

    Generate enthusiasm and passion through team animations, morning briefings, information sharing

    Train new employees

    Embody your role as local manager by sharing employee questions with the Floor Manager


    Guarantee the brand image:
    Be responsible for the incarnation of the brand by the teams (Grooming / Attitude)

    Ensure the good maintenance of the apartment

    Participate in the establishment of collections and ensure follow-up

    Ensure that the merch is maintained throughout the day

    Follow fashion trends, ensure competitive intelligence

    Be responsible for operations and efficiency:
    Plan and organize store activity (daily planning)

    Master Sézane policies, standards and procedures

    Apply and enforce operational processes, in particular cash management (opening and closing)

    Manage specific processing processes (returns, exchanges, reservations)

    Train Employees in the use of cash registers, the related procedures and transmit them good practices in order to offer the best Customer Experience

    Ensure the safety of people and property.

    Fighting shrinkage

    Requirements

    Passionate about retail, you want to satisfy your customers through your sense of service and your generosity.


    Through your posture and your proactivity, you are a conductor in the field and like to lead your team by example.

    You are good at supporting and developing your employees to guarantee optimal customer service.

    We are looking for an agile person, with a sparkling and dynamic personality to carry out all these missions.

    Did you recognize yourself in this description and want to join the Sézane adventure? So don't wait any longer

    Benefits

    $27 per hour
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