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    Customer Care Representative/Collections - Lubbock, United States - Vexus Fiber

    Vexus Fiber
    Vexus Fiber Lubbock, United States

    1 week ago

    Default job background
    Description

    **Customer Care Representative/Collections**

    Lubbock, Texas Minimum Experience **Entry-level**

    At Vexus Fiber we are In it to Win it We are now hiring for our Call Center and would love for you to join our team

    If you find reward in serving others and solving problems, consider joining Vexus Fibers Call Center Team

    At Vexus Fiber, we value our employees because they are key in our effort to provide top quality and community service

    If you like to help others, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team

    What our Customer Care Specialists do on a daily basis in our call center:

    Talk to our customers about billing, products, and technical matters

    Process billing payments, provide information and answer questions on billing cycles, payment due dates and the impact of non-pay status

    Support cable product, including analog and digital video equipment (VOD, interactive guide, remote controls, parental controls); poor video quality; and unavailable channels the customer expects to receive

    Support the internet product by troubleshooting internet connectivity issues; setting up e-mail accounts in outlook/outlook express; and supporting Windows and MAC operating systems

    Support the phone product by educating the customer on the use of the service; setting up features, troubleshooting dial tone situations and poor sound quality

    Troubleshoot cable issues, including analog and digital video equipment (TiVo, VOD, interactive guide, remote controls, parental controls); poor video quality; and unavailable channels the customer expects to receive

    Participate in continuous improvement efforts to help grow the business

    How youll be rewarded as a Customer Care Specialist in our call center:

    Fun work environment with opportunity for career advancement

    Paid Vacation and Sick leave, Paid Holidays, And More

    Incredible Benefits Medical, Dental, Vision, and more

    Vast pays Basic Life Insurance, Long Term Disability, and a match on your 401K contribution *

    Free and discounted services (Vast Everywhere, Cable, Phone, Internet, Intellihome) *

    *Waiting periods may apply

    What youll need to be a successful Customer Care Specialist in our call center:

    Ability to multi-task on a computer using multiple computer applications while on a phone call

    Ability to talk with customers, listen attentively to concerns, express empathy and research problems for resolution

    Strong attention to details

    Ability to thrive in a dynamic environment

    High school graduate or equivalent

    If you feel a sense of accomplishment and are rewarded by helping others, apply today

    Vexus Fiber is an Equal Opportunity Employer

    Job Type: Full-time

    Location Lubbock, Texas Minimum Experience Entry-level

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