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Global Account Manager - Atlanta, United States - Penn Foster Inc
Description
The Global Account Manager - Fashion acquires new business of high complexity and expands existing customer relationships into new countries worldwide with strategically important medium and large customers, primarily AMCS based.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Prospect and develop new business opportunities that would have direct effect for Hellmann countries worldwide, for which decision making is based primarily in AMCS via lead generation, telemarketing, direct mail, personal network etc.
Apply the methods of
Hellmann Sales Process:
Proactively identifies, clarifies, and validates customer compelling needs, delivers credible solutions, offer perceived value
Deliver personal sales plan in CRM on time and against budget (monthly) as agreed with the leadership
Maintains effective customer records as prescribed within our CRM system
Prepares customer quotations, presents proposals, and closes business
Establish Service Level Agreements and Standard Operating Procedures with the assigned customers
Proactively leads a joint customer planning process that develops mutual performance objectives, financial target and critical milestones (KPIs) for a 1–3-year period
Support in new customers' implementation by directing company implementation resources and by managing customers' expectations
Collaborates with all internal and external stakeholders to ensure profitable business and achieve targets
Creates new sales leads within the Hellmann network and follows up on generated leads
Provides continuous process improvement feedback to internal stakeholders
Owns the customer complaint process and ensures successful implementation of solutions including lessons learned
Acts within our Hellmann business code of conduct
Achieves assigned sales goals in assigned key accounts (GP, Volume Target as assigned)
Meets assigned expectations for growth and profitability of their customers
Completes customers development plans that meet company standards
Works closely with and guides the Opportunity Management Team (OMT) to deliver customer RFQ's responses based on their customers compelling needs
Live and deliver the Hellmann brand promise by building and maintaining lasting relationships with customers
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
There are no supervisory responsibilities related to this role.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Bachelor's Degree in Economics, International Relations, Business Management, Logistics/Supply Chain, or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement
Minimum 3-5 year of working experience in a similar role in Fashion
Relevant work experience in a customer facing role, prior track record of achievement significant accountability
KNOWLEDGE, SKILLS & ATTRIBUTES
Background in Fashion Logistics/ Operations/ Supply Chain/ Freight Forwarding
Experience & knowledge in Fashion products
Understands customer supply chains, networks and decision making flow
Has comprehensive understanding of freight forwarding and logistics processes
Has thorough knowledge of Hellmann products and services offering and is able to articulate them professionally
Has in-depth understanding of markets, industries, and competitors (including methods on how to do market research) and is able to identify best practice in our industry
Has clear understanding of all elements of the strategic sales process
PHYSICAL DEMANDS
Frequently required to stand, and walk
Regularly required to sit for extended periods
Regularly uses arms to reach, hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
Requires frequent overnight travel – up to 50%
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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