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    System Support Analyst II - Malvern, United States - ApTask

    ApTask
    ApTask Malvern, United States

    3 weeks ago

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    Description

    About Client:

    The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.

    It delivers experience-enhancing solutions that power today's digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.

    Rate Range: $25-$28/Hr

    Job Description:

    Primary day-to-day Responsibilities:

    • All our work comes from Service Now ticketing system
    • Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status.
    • Break-Fix support, changing system boards, hdds, laptop LCDs etc.
    • Good trouble shooting skills both HW and software
    • IMAC – Receiving equipment, unboxing and deploying (set up, breakdown)
    • Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket
    TOP 2 Required skills:
    • Attention to details, Excellent customer service
    • Min 4 years of experience should this person have
    • Comptia A+ (Required) or 90 days after conversion.

    Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

    About ApTask:

    Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Candidate Data Collection Disclaimer:

    At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

    If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .

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