Application Specialist I - Southington, United States - COCC

COCC

Verified Company

Southington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support.

Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success COCC offers a progressive training program to support employees in personal and professional development.

What we need

What's in it for you
COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you'd expect from an award-winning employer plus:

A hybrid schedule allowing you the flexibility to balance your work/life needs
A customized training plan to successfully onboard you through your first year
A robust employee training and development program aligned with career pathing objectives
Generous PTO offering as well as competitive pay and benefits
Onsite fitness center / offsite fitness/wellness reimbursement
Tuition Reimbursement
Financial planning assistance with certified professionals
Fun employee events such as company outings, trivia, sports leagues wellness events
Peer recognition programs

What you'll do

Front line support that responds to client inquiries
Document all appropriate information into case tracking system
Answer customer inquiries regarding system use and procedures
Research client issues by reviewing system documentation, testing, user manuals, and industry periodicals/websites
Assist clients with processing routine transactions and maintenance needed to resolve issues
Document system and/or procedural changes and communicate information to clients; may occasionally need to train clients on new functionalities

What you bring

Bachelor's degree in business or IT, is preferred for this role but will consider appropriate work experience and/or relevant certifications
Minimum two years' banking experience, operations (back office) and/or branch required
Excellent customer service skills required
Ability to communicate effectively with all levels of staff and management both verbally and in writing
Knowledge of financial services terminology and operational procedures
Proficient in Microsoft Office programs; SQL experience a plus
Ability to adapt in a fastpaced multifaceted environment

The salary range for this position is $ $63000 / year

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States._

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment.

COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens.

COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.