Bilingual Spanish Intake/scheduling Coordinator - Princeton Junction, United States - LifeStance Health

LifeStance Health

Verified Company

Princeton Junction, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team

Must live within 1-3 hours of the NH office or live in the eastern time zone.

Full Time
M-F 8:30am-5pm

_ REMOTE_

Remote Training

Benefit eligible the first of the following month

$20/hr-$22/hr

ROLE OVERVIEW
The Intake Coordinator is responsible for assisting new patients in establishing care with a LifeStance provider.

Tasks include initial assessment scheduling, collection of necessary demographic and insurance information, handling of referrals and clinical history to properly match a patient to the most appropriate provider.

COMPENSATION & BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.

Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

RESPONISIBILITIES
o Assist new patients establishing care with a provider:

Intake Assessment
Scheduling initial appointment
Obtaining patient clinical historical, demographic, and insurance information
Processing and managing of referral paperwork
Assess patient needs to match patient to an appropriate provider

o Follow up activities may include:

Contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior approvals
Communication with patient and provider regarding delays in processing referral or prior authorization
Screen any inquiry calls to schedule potential new patients
Reaching out to patients to initiate new services and complete assessment
Assist caller/patient with any questions regarding new patient appointments or referrals

o Communicate regularly with key referral sources to ensure proper placement

o Assist with incoming emergency calls as appropriate

o Other tasks as assigned by management

SKILLS & EXPERIENCE
o High school diploma or equivalent required; Associate degree with relevant work experience preferred

o 2+ years of experience in a call center environment

o 2+ years of experience in healthcare environment, medical or mental health practices

o Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems

o Ability to type fluently

o Ability to provide excellent customer service over the phone

o Excellent interpersonal skills and professional manner

o Strong communication skills, specifically exhibiting empathy and compassion when interacting with patients over the phone

o Ability to ask questions when help is needed and offer suggestions to complete work effectively and efficiently

o Attention to detail, ensuring accuracy and completeness of work

o Must be able to multi-task and prioritize work in a fast-paced work environment

o LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

o Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

LifeStance Health (

NASDAQ:
LFST) is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision:
A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission:
To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.

Building Relationships - We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference - We respect the diversity of every individual's lived experiences.