Director, Marketing Technology - Chicago, IL

Work. Serve. Thrive. · Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focu ...

Job description

Work. Serve. Thrive.

Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.

Feeding America is the nation's largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.

Learn more about Feeding America here.

This position is based out of Feeding America's Chicago office. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day "work anywhere" program during the course of each calendar year that can be combined with PTO and/or holidays.

The Opportunity

The Director of Marketing Technology leads the strategy, integration, and optimization of marketing and fundraising technology to support a digital first, audience-centered, high-performing integrated marketing organization. Ensures platforms, data, and workflows enable teams to execute effectively, scale engagement, and drive fundraising growth, in close partnership with donor journey, UX, and analytics teams.

Compensation

Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.

Salary Range: $128,000 - $133,000 Based on Experience

Responsibilities:

Marketing Technology Strategy

• Develop and own a multi-year MarTech roadmap aligned to fundraising growth, integrated marketing priorities, and evolving audience needs.
• Operationalize journey, segmentation, and lifecycle strategies by ensuring platforms support triggers, personalization, and multi-step journeys.
• Translate marketing and fundraising goals into scalable technology capabilities that enable speed, flexibility, and innovation.
• Evaluate emerging technologies and platform enhancements, recommending investments that increase effectiveness and long-term sustainability.

Platform Integration & Optimization

• Oversee the architecture, integration, and optimization of the MarTech ecosystem (CMS, online fundraising, CRM integrations, testing, personalization).
• Ensure system capabilities align with donor journeys and digital UX strategies.
• Identify and resolve integration gaps or performance issues that hinder campaign execution or donor experience.
• Partner with IT and PhilOps to align with enterprise technology standards, data governance, and security requirements.
• Ensure clean, reliable data flows across marketing, fundraising, and enterprise systems to support accurate reporting and insights.
• Collaborate with analytics teams to enable scalable dashboards, measurement frameworks, and performance monitoring.
• Establish governance, documentation, and standards that support data quality, compliance, and long-term system integrity.

Growth, Innovation & Experimentation

• Reduce technical friction and improve usability to help teams execute faster and smarter.
• Partner with Integrated Marketing, Donor Experience, and Analytics teams to enable experimentation, testing, and rapid iteration.
• Ensure platforms support testing frameworks, dynamic content, journey triggers, and measurement of new ideas.
• Drive continuous optimization of fundraising and engagement efforts through technology and process improvements.

Operational Excellence & Governance

• Establish best practices for platform usage, QA, accessibility, security, and compliance.
• Manage prioritization across new initiatives, optimization, and operational maintenance.
• Implement technical controls for compliant data collection and responsible activation of audience data.
• Manage MarTech vendors, agencies, and implementation partners to ensure strategic alignment and quality delivery.
• Lead contract negotiations, license management, and vendor performance reviews to maximize ROI.
• Manage the annual MarTech budget. Recommend reallocation or sunsetting of tools as needs evolve.

People & Cross-Functional Leadership

• Lead, coach, and develop a high-performing marketing technology team.
• Set clear goals and priorities aligned with marketing and fundraising objectives.
• Serve as a connector across Marketing, Omnichannel, Digital Growth, UX, Analytics, Philanthropy Operations, and IT.
• Model collaborative leadership that promotes shared accountability, strong partnerships and continuous improvement.

Required Experience and Qualifications:

• 10+ years in digital or fundraising technology roles within complex nonprofits or mission-driven organizations.
• Proven experience leading MarTech ecosystems that support large-scale fundraising, donor journeys, and multi-channel campaigns.
• Strong background managing integrations between marketing platforms and fundraising CRMs/databases (Salesforce, ROI Solutions, EveryAction, etc.).
• Track record of evolving CMS, marketing automation, and fundraising platforms to drive acquisition, conversion, and retention.
• Demonstrated success leading cross-functional teams, vendors, and technical partners.
• Experience designing and managing API integrations, data flows, and automation across systems.
• Comfort using analytics, experimentation, and personalization tools to inform roadmap decisions.
• Experience building and developing high-performing technical teams.

Required Leadership Competencies:

• Fosters an Enterprise Mindset
• Fosters an Open and Supportive Environment
• Leads with Accountability
• Collaborates Internally and Externally
• Focuses on People and Teams
• Manages Organization and Business Complexity
• Communicates with Impact and Influence

Feeding America's goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage all individuals, including those from historically under-represented communities and individuals with lived experience of hunger, to apply.

Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.