Concierge Trainer - Lake Mary, United States - Medwatch LLC

Medwatch LLC

Verified Company

Lake Mary, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Scope:

The Concierge Trainer will lead the departmental training activities and assist management with ongoing development of the training program. The Trainer will conduct new hire training and ongoing staff training as needed. This employee will maintain and update the departmental training manual and materials.

Duties and Responsibilities; inclusive of, but not limited to:

Interface with the Director of Concierge Data Analytics, Auditing and Training on a regular basis to assure the training needs of the department are met.
Plan, design and deliver Departmental New Hire and Ongoing staff training.
Lead Departmental Training Activities.
Maintain/update Departmental Training Manual & Materials.
Use effective writing style to organize and present information clearly and concisely in written training materials, reports, correspondence, etc.
Collaborate with Concierge auditing to ensure best practices are being followed and quality customer service is being delivered. Will update training materials to ensure best practices are being followed to improve white glove customer service.
Assists department leadership with development and monitoring of action plans to improve or correct identified concerns/issues.
Provide staff training / remediation to improve or correct identified concerns/issues.
Maintain a professional attitude and approach using tact, courtesy, self-control, patience, loyalty, and discretion to work harmoniously with others.

Knowledge, Skills & Abilities:

Excellent customer service and relationship-building skills.
Ability to train to different learning styles.
Strong appreciation and ability to handle confidential & sensitive information.
Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint).
Exceptional attention to detail.
Ability to adapt to new situations and changing work responsibilities.
Strong organizational skills.
Ability to manage time and resources efficiently.
Excellent verbal and written communication skills.
Ability to handle difficult situations tactfully and diplomatically.
Effective problem solving and decision-making skills.
Bilingual; English and Spanish is a plus.

Education:

Some college or higher education preferred, but not required

Experience:

Minimum of three years of experience providing customer service in a call center setting.
Minimum of three years of experience as a staff trainer or auditor.

The pay range for this position is $18.00 to $20.00 hourly

We are an Equal Opportunity Employer, including Veterans/Disability

Work Environment / Physical Demands:

This position is in a typical office / home office environment which requires prolonged sitting in front of a computer.

Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.