-
Customer Service Manager
3 weeks ago
SAM CARBIS SOLUTIONS GROUP LLC Florence, United StatesDo you want to be an integral part of an organization's growth strategy? Do you thrive being part of a team that lives out their mission every day, invests in community and has fun along the way? Do you often think, How can we make this more effective and a better experience? If ...
-
Sr. Analytical R&D Scientist
2 weeks ago
Actalent Florence, United States Full timeDescription: · Will be responsible for method development functions as related to development of APIs at the site (will not develop methods from scratch, but candidate needs to have detailed experience / competency to perform method development functions); Will leverage GC and LC ...
-
Dentist – DDS
2 weeks ago
Aspen Dental Florence, United States Full timeThis opening is a lead dentist role, Managing Clinical Director. · Up to $20000 Sign On Bonus and $7500 Relocation. · At Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). ...
-
Customer Care Specialist
2 weeks ago
Terminix Service, Inc. Florence, United States**Terminix Service Inc** has the opportunity to add a member to the office team for a **full time Customer Care Specialist. **All work in performed in the Florence Branch office.** · - You're comfortable talking to people. You are not bothered by offering the services that your c ...
-
Outside Sales Representative mts
2 weeks ago
Spectrum Florence, United StatesSells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation and lobby events. · - Actively and consistently support all efforts to simplify and enhance the customer experience · - Meets ...
-
Ponderosa Florence Retail Manager
2 weeks ago
Sonoran Roots Florence, United StatesSonoran Roots is looking for a highly motivated and reliable individual to join our team as a **Retail Manager, leading our Ponderosa Florence team.** · **ABOUT THE COMPANY**: · Sonoran Roots is a vertically integrated, craft cannabis company headquartered in Tempe, Arizona. As a ...
-
Fulfillment Center Manager
2 weeks ago
Cart Florence, United StatesWho We Are: · We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex oper ...
-
Aurora Ventures Florence, United StatesONLY Stores Germany GmbH, a Bestseller Retail partner company, is seeking dedicated and competent Shop Manager Assistants (m/f/d) to support the successful expansion of the company and strengthen our teams. As a Shop Manager Assistant (m/f/d), you will work closely with the store ...
-
Retail salesperson
1 day ago
SilverTech Florence, United StatesAre you tired of working in traditional retail and looking for a job with regular hours? Do you have no problem picking up the phone and making calls? Join our sales team and help build our department at our main location in Detmold. · Your responsibilities will include supporti ...
-
Phoenix Industries Florence, United StatesJob in Zurich: To expand our team, we are looking for an Online Marketing Project Manager with a focus on Florence. Your responsibilities: * Leading performance-driven, comprehensive online marketing projects * Contributing and implementing ideas, structures, and strategies * Man ...
-
Senior Consultant
3 weeks ago
SilverLinx Florence, United StatesWHY P3 · The unique aspect of our management consulting lies in the mindset of our employees: curious, adventurous, and innovative. · P3 consultants take on early responsibility towards clients in the field of management consulting, diverse technology topics, and scalable IT solu ...
-
Business Unit Management
3 weeks ago
Horizon Ventures Florence, United StatesWith your pedagogical expertise and pragmatic approach, you will shape the future of our daycare sector in Florence. · The historically influenced city of Bielefeld is the largest city in East Westphalia-Lippe. In addition to a variety of recreational opportunities and a diverse ...
-
Bookkeeper (male/female/diverse)
1 day ago
Stellar Innovations Florence, United StatesAbout the Company · We provide consulting services for medium-sized companies and individuals, with a focus on the specialized areas of tax and business management for companies in crisis and for insolvency administrators. We know that creativity, courage, and decision-making ski ...
-
Logistics Final Project"
3 weeks ago
Cascade Innovations Florence, United StatesThesis in Logistics & Supply Chain Management · A good idea was the origin, a successful concept is the result. Offering quality at a good price to as many people as possible drives us - now worldwide, because we are Lidl. This is the professional home of diverse talents. Whether ...
-
Nursing specialist
1 day ago
Crimson Ventures Florence, United StatesJoin our team at Florence 'Das sind wir Impuls' as a fair and efficient partner. We are committed to promoting a family-friendly work environment and have been awarded the Hamburg Family Seal. As the only personnel service provider, we have been recognized eight times in a row as ...
-
Deputy Branch Manager
1 day ago
Aurora Innovations Florence, United States*Our team of over 70 different nationalities forms the core of our company in Florence. This strong team is the foundation for the great success and positive development of NORMA. · Our company philosophy is characterized by a respectful, open and honest collaboration. In additio ...
-
Packer (m/f/d)
3 weeks ago
Omega Ventures Florence, United StatesIperdi is a multi-award winning family-owned company for personnel services. · With 60 locations nationwide, we are there for our colleagues and customers. · We stand for commitment with heart & passion and live our philosophy · ›The key to success are people‹ · We are currently ...
-
Commercial Clerk Accounting
3 weeks ago
Radiant Innovations Florence, United StatesAbout PROMATIS software GmbH: · We offer strategic and business consulting services and combine them with IT concepts up to implementation-oriented project management. Trust, entrepreneurial thinking, and a strong methodological competence are the hallmarks of our work. Our goal ...
-
General Manager-turfway-0163
4 days ago
Frisch's Restaurants Florence, United StatesThe General Manager (GM) is responsible for the success of the restaurant and it's alignment with Frisch's vision to be the ""Best Place to Work, Eat and Own"". The GM is in charge of hiring and developing employees and managers that share Frisch's values and vision to ensure com ...
-
Pm General Manager
4 days ago
Cookout Restaurants Florence, United StatesCook Out is one of the fastest growing companies in the QSR business. We are experiencing record growth and are looking for hard working Managers to join our team. We have a fast paced and upbeat work environment that isn't just a job, it's a career. We work hard and have fun whi ...
Customer Success Manager - Florence, United States - ACS Technologies
Description
Since 1978, ACS Technologies ("ACST") has served the faith-based community, building software to help ministries lead with less stress and more accuracy.
We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.
The Customer Success Manager or as we like to call it at ACST, the Ministry Success Manager is responsible for developing customer relationships that promote retention and loyalty.
Their job is to work closely with customers to ensure they are satisfied with the products and services they receive and to improve upon areas of dissatisfaction.
As a Ministry Success Manager, you'll oversee strategic, proactive account management and customer operations and help develop practices to ensure ACS Technologies' (ACST) ability to serve our customers at scale.
You will be part of a team of professionals striving to drive customer success, increase the use of our solutions, help customers find value in their subscriptions, and ensure customer retention.
This position requires a driven and talented professional with strong proactive outreach capabilities, a collaborative work ethic, a self-starter with solid problem-solving skills, and a positive and professional demeanor.
What You'll Do:
Proactive phone outreach to existing customers in your account list (Book of Business).
Identify cross and upsell opportunities for the sales team while maintaining the trusted advisor relationship with customers.
Document sales leads and opportunities to engage sales process for demos or purchase of add on products.
Perform Account Management responsibilities for a large number of accounts in your BoB.
Proactively works to help customers realize increasing value in the solutions they use, and to continually use them deeper, smarter, and more effectively.
Relentlessly improves client retention for ACST through the development and growth of personal, business, and ministry relationships with customers.Provides a world-class customer experience and helps drive ongoing engagement strategies and dependencies on our product and services.
Serves as the voice of the customer internally, promoting continual improvement.
Drives customer satisfaction to support renewals.
Reports and improves key Ministry Success team metrics, company-wide.
Coordinates with internal stakeholders in supporting customer needs.
Helps cultivate customers as references and case studies and partners with other teams to continually improve their customer experience.
Recommends Ministry Success strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
May be scheduled to serve in support of after-hours phone support rotation as required. This involves being on-call for customer support calls after hours and over weekends.
What We're Looking For:
A high school diploma with at least 6 years of experience helping varying sizes and types of clients become successful.
Internally, successful completion of Support Specialist training, with all stated minimum requirements for that position is required with typically 6+ years of experience/phone support with ACST products or similar.
Demonstrated experience and comfort with proactive customer outreach (via phone or web meetings) to engage with existing customers. This is a focus of the position.Must be comfortable with unsolicited and proactive customer outreach.
Ability to assess customer status, needs, and develop a Success Plan in order for ministry partner to realize full value in ACST products and services.
Proven track record of juggling multiple priorities and goals while maintaining focus on KPIs and annual goals.Demonstrated experience leading client relationships and building relationships across the company.
An understanding of metrics:
know what drives the customer's business and how it affects ACST.
An understanding of specific, assigned denomination(s) and vocabulary used within that denomination(s).
Experience using Totango or other Customer Success platform.
Experience working in a SaaS environment.
Experience working in ACST's legacy solutions is a plus.
Capability to support internal software solutions, especially CRM or Customer tools.
A strong process-building mindset and ability to balance competing priorities.
A passion for delivering customer satisfaction.
Excellent analytical, critical thinking, and problem-solving skills.
Proficiency in written and verbal English.
Demonstrated experience working across teams including Sales, Support, R&D, Operations, and Marketing.
Demonstrated internal motivation with the ability to lead without direct authority with an interest in the advancement of ministry, business and helping others reach their goals.
Demonstrated strategic thinking and problem-solving while keeping the customer first.Proven track record of delivering exceptional customer service
Why You Want to Work Here:
Outstanding benefits package, including 6% 401(k) match
Free Wellness Clinic staffed by a Nurse Practitioner
A caring, friendly work environment
The opportunity to positively impact ministries
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr