- Coordinate second level end user support tickets (e.g. hardware, software, VC and executive support) across the organization. Ensure the ticket queue is managed to SLA's with appropriate levels of quality
- Coordinate tickets and work orders within the team so closure can be completed to appropriate quality levels within defined SLA's/OLA's
- Keep coworkers informed of the status of their tickets and ensure follow-up is performed
- Meet all productivity and quality goals as measured by the department
- Create and maintain reports to reflect progress toward goals. Highlight problem areas and recommend remediation plans
- Ensure inventory is tracked and submit purchases to ensure appropriate equipment and licenses are available
- Script and automate updates and support
- Ensure secure configurations (e.g. baselines) are deployed. Assist with periodic audits and enhancing security
- Coordinate and perform the install, configuration and support all computer equipment and computer appliances in area of expertise at all locations
- Validate end user functionality of workstations and ensure software applications are provisioned according to business requirements
- Engage third party support as needed and escalate critical issues appropriately
- Coordinate and execute the build and manage hardware images across all desktop platforms
- Technical knowledge to provide top level support to end user issues (e.g. video conferencing, desktop (Windows/Mac), applications, collaboration solutions (e.g. Zoom, G-Suite))
- Scripting and automation experience (e.g. Powershell, VB, etc)
- Ability to write and present information and documentation to various audiences (e.g. leadership, service desk personnel, fellow support staff)
- Ability to see beyond the tasks and ensure the larger organization needs are being appropriately met
- Strong attention to detail and interpersonal skills
- Strong ability to manage multiple issues at once
- Travel to all company locations to aid with computer equipment and computer appliances set-up and troubleshooting
- A minimum of 5 years experience providing remote and in-person desktop/walk-up support in an enterprise or retail environment clients)
- Expert level knowledge of end-user technology including: hardware, software, Windows, Apple, mobile devices, VDI, Cloud based desktops, video conferencing, collaboration technologies, etc
- Technical Bachelor's Degree or equivalent experience highly preferred
- Lift up to 50 lbs, with or without assistance, on occasion
- Lift up to 20 lbs, unassisted on a regular basis
-
Senior IT Support Technician
3 weeks ago
Crate&Barrel Naperville, United StatesCrate and Barrel Company Intro: · We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. D ...
-
IT Support Technician
2 weeks ago
EverDriven Technologies LLC Denver, United StatesJob Description · Job DescriptionEverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transp ...
-
Desktop Support Technician
2 weeks ago
Pop-Up Talent Broomfield, United StatesJob Description · Job DescriptionDesktop Support Technician · Broomfield, CO 80021 · SUMMARY: · A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremel ...
-
Helpdesk Support Technician
2 weeks ago
EverDriven Technologies LLC Denver, United StatesJob Description · Job DescriptionEverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transp ...
-
Staff Support Technician
2 weeks ago
Northwest Community Healthcare Arlington Heights, United StatesShift: Hourly, Days, Weekend as needed · Start time: 9:00am · Under direct supervision of the assigned Supervisor or Manager, the Staff Support Tech performs as a member of an administrative department or Health Care Team. Performs various functions to assist department staff, pa ...
-
Systems Support Technician
3 weeks ago
Johnson Controls International Aurora, United States Full timeWhat you will do: · The Systems Support Technician (Programmer) provides specialized technical support to Field · Technicians by remotely programing Communicators and Alarm Panels using a variety of specific · manufacturer software. Our Programmers also assist with technical trou ...
-
Systems Support Technician
2 weeks ago
Johnson Controls Aurora, United StatesWhat you will do: The Systems Support Technician (Programmer) provides specialized technical support to Field Technicians by remotely programing Communicators and Alarm Panels using a variety of specific manufacturer software. Our Programmers also assist with technical trouble-sh ...
-
Patient Care Tech
1 week ago
Healthcare Support Permanent Placement Naperville, IL, United StatesHealthcare Support Permanent Placement is seeking a Patient Care Tech for a job in Naperville, Illinois. · Job Description & Requirements · Specialty: Patient Care Tech · Discipline: Allied Health Professional · Start Date: ASAP · Duration: Ongoing · 40 hours per week · Shift: 8 ...
-
Patient Care Tech
3 days ago
Healthcare Support Naperville, IL, United StatesHealthcare Support is seeking a Patient Care Tech for a job in Naperville, Illinois. · Job Description & Requirements · Specialty: Patient Care Tech · Discipline: Allied Health Professional · Start Date: ASAP · Duration: Ongoing · 40 hours per week · Shift: 8 hours · Employment T ...
-
Hybrid Cardiac Monitoring Technician
1 week ago
HealthCare Support Naperville, United StatesHybrid Cardiac Monitoring Technician - Part Time · HealthCare Support is actively seeking a Hybrid Cardiac Monitoring Technician to fill an opening with a hospital in Naperville, IL. · Daily Responsibilities for Hybrid Cardiac Monitoring Technician:Continuously monitor electrocar ...
-
Travel CT Technologist
20 hours ago
TotalMed Allied Naperville, IL, United StatesTotalMed Allied is seeking a travel CT Technologist for a travel job in Naperville, Illinois. · Job Description & Requirements · Specialty: CT Technologist · Discipline: Allied Health Professional · Start Date: 06/23/2024 · Duration: 16 weeks · 40 hours per week · Shift: 10 hours ...
-
Veterinary Technician
3 days ago
Banfield Naperville, United StatesBanfield Pet Hospital is hiring Certified Veterinary Technician at multiple locations. This posting is for the following hospitals: · Naperville Plainfield: th St, Ste 107, Naperville, IL 60564 · Naperville Fox Run: 1212 S Naper Blvd, Ste 112, Naperville, IL 60540 · Oswego: 3 ...
-
Radiology Technician
1 week ago
Healthcare Support Permanent Placement Naperville, IL, United StatesHealthcare Support Permanent Placement is seeking a Radiology Technician for a job in Naperville, Illinois. · Job Description & Requirements · Specialty: Radiology Technician · Discipline: Allied Health Professional · Start Date: 06/17/2024 · Duration: Ongoing · 40 hours per week ...
-
Radiology Technician
20 hours ago
Healthcare Support Permanent Placement Naperville, IL, United StatesHealthcare Support Permanent Placement is seeking a Radiology Technician for a job in Naperville, Illinois. · Job Description & Requirements · Specialty: Radiology Technician · Discipline: Allied Health Professional · Start Date: 07/08/2024 · Duration: Ongoing · 40 hours per week ...
-
Pharmacy Technician
1 day ago
Walgreens Naperville, United StatesJob Description: · Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – inter ...
-
Rehabilitation Technician
3 weeks ago
Duly Health and Care Naperville, United StatesOverview · Location: Naperville · Hours: Full-Time. 36 hours per week. Must be willing to work two evenings until 7:00pm. · Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every ...
-
Lab Technician
2 weeks ago
Apex Systems Naperville, United StatesJob#: · Job Description: · Laboratory Technician · The main function of a laboratory technician is to conduct chemical and physical property laboratory tests to assist scientists in making qualitative and quantitative analyses of solids, liquids, and gaseous materials. The chemi ...
-
Rehabilitation Technician
3 weeks ago
Duly Health and Care Naperville, United StatesOverviewLocation: NapervilleHours: Full-Time. 36 hours per week. Must be willing to work two evenings until 7:00pm.Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person with ...
-
Network Technician
1 day ago
TEKsystems Naperville, United States: That remote technician will be performing the physical labor to swap out Meraki network hardware and replace with Aruba/Cato hardware. · Job Description: Basic Criteria · o Reliability: The candidate will show up on time and ready to work each night. A candidate who misses wo ...
-
Engineering Technician
1 week ago
Weaver Consultants Group Naperville, United StatesJob Details · Level · Entry · Job Location · Naperville IL - Hiring Location - Naperville, IL · Position Type · Full Time · Travel Percentage · Road Warrior · Job Category · Engineering · Field Technician · This is a field position that requires out of town assignments ...
Senior IT Support Technician - Naperville, United States - Crate and Barrel
Description
Crate and Barrel Company Intro:
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a/n Senior Support Technician
The Senior Support Technician owns all end user support within the local distribution center and helps to support regional cross docks and stores. The Senior support technician is expected to understand the Distribution Center needs, and technology/business landscape, to ensure we have the right devices, software, accessories, and processes in place to manage & support the environment. The senior technician should be a passionate advocate for change and modernization. This role will develop and recommend ways to streamline processes, improve efficiency, and drive automation.
This is an on-site position based out of our Naperville Warehouse.
A day in the life as a Senior Support Technician...
What you'll bring to the table...
We'd love to hear from you if you have...
Physical Demands......