- A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work.
- Both Mac and Windows and software knowledge/troubleshooting.
- Management of asset Inventory and detailed record keeping is essential.
- Some lite Cell phone support.
- All Ticket Support using Wolken (Ticket Platform).
- Email through Google Mail.
- Chat platforms. Google Chat and Slack.
- Calls made through Webex Calling.
- Video Conferencing through Webex.
- Provide Technical training to users through video conferencing or in person.
- Create Technical documentation.
- Verify and test new software and/or processes.
- Assist with placing technical signage around the office when needed.
- Possible travel to other locations
- Experience in a corporate Helpdesk and/or Desktop support environment is preferred.
- Consider themselves as "Tech-Savvy" and willing to learn new ideas.
- Excellent customer service skills to work effectively with clients.
- Understanding of Windows 10 Operating System.
- Understanding of Mac OS is a plus.
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Desktop Support Technician - Broomfield, United States - Pop-Up Talent
Description
Job Description
Job DescriptionDesktop Support Technician
Broomfield, CO 80021
SUMMARY:
JOB DUTIES AND RESPONSIBILITIES:
Provide hardware and software support – In an efficient and professional manner assist user issues like the following:
Customer Service – Assist users in a prompt and courteous manner through the following methods:
Special Projects – Various tasks and other non-technical responsibilities will be required such as the following:
QUALIFICATIONS:
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req
