Energy Delivery Outage Coordinator - Bakersfield, United States - PG&E Corporation

PG&E Corporation

Verified Company

Bakersfield, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Requisition ID # 157322

Job Category:
Maintenance / Construction / Operations

Job Level:
Individual Contributor

Business Unit:
Operations - Other

Work Type:
Hybrid

Job Location:
Bakersfield

Department Overview

Electric Distribution Operations / Control Center - Electric Distribution Operators direct delivery of electricity from substations to the customer at voltages up to 230,000 volts (Substation source) but primarily consisting of 4,000 to 21,000 volt electric distribution systems.

The responsibilities of an Electric Distribution System Operator require the use of initiative, sound judgment, forward thinking, patience, and good communication skills in highly stressful environments.

Position Summary

Primary point of contact to assist customers with understanding the impact of a planned distribution electrical outage. Acts as a liaison between company and customers. Assigned DOC acts as customer advocate and is involved in scheduling planned shutdown dates and customer conflict resolution.

Exercises independent judgment to ensure compliance with Utility Standard S-1418 (Notice to Customers, Planned Electric Service Interruption) and associated processes, and administers Quality Assurance Program QAS9 as mandated by the CPUC.

This position works with internal stakeholders (e.g., Control Center Operators, W&R Coordinators, M&C, Mapping, Media Relations, Governmental Affairs, Service Planning, Claims and Services & Sales personnel.) This position includes office work and appropriate site visits.

This position is hybrid, working from your remote office and your assigned work location based on business need. The a ssigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting.

This compensation range is specific to the locality of the job.

The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity.

The annual salary range is:

CA minimum, $93,660
CA maximum, $120,984

Job Responsibilities

Safety
Safety is demonstrated and considered in completing all job assignments, as dictated in USP 22 and associated guidelines.
Communicates potential safety issues to customers associated with planned outages.

Customer Contact
Responsible for all aspects of planned electrical distribution outage communication with customers in accordance with S-1418. Assists customers with understanding the reasons for planned outages and provides timely responses to customer inquiries.

Partners with Business Energy Solutions CRM for communication with sensitive business customers, and involves Media Relations as needed on planned distribution outages with potential public interest.

Working with internal PG&E clients, is involved in negotiation of planned shutdown dates, balancing customer needs with M&C's overall operational plan.

Gains trust of outside parties to achieve a positive experience relating to planned outage.

Makes decisions and applies judgment based on guidelines, understanding that final authority for scheduling is at Superintendent level or above.

Exercises special care with key customer groups (e.g., commercial, industrial, schools, health and assisted living facilities).
Facilitates resolution of customer concerns.
Participates in dispute resolution on claims investigations and escalated legal matters.

Planning
Participates in planning outage impact discussions on larger projects to address potential customer satisfaction risks.
Reviews customer list and assists in determining accuracy of affected customers within planned outage area.
May also support review of clearance points.
Notifies mapping for corrections if errors are identified.
Provides appropriate safety and other customer information to construction personnel.

Compliance Management
Promotes adherence to S-1418 by the energy delivery organization.

Administers Quality Assurance Service Guarantee 9 (QAS9) of the Quality Assurance program as mandated by the CPUC and approves all QAS9 program payouts based on QAS9 requirements.

Adheres to record retention requirements as outlined in S-1418.

Reporting and Analysis
Review planned outage performance metrics. Analyzes data and reports performance to local matrix organizations. Provide local management with guidance to improve results.

Process Improvement
Develops and implements training to M&C personnel on tools associated with outage communication (ex: Application Planned Outage Planner). Develops and conducts training on S-1418 and associated outage-related metrics.

Participates in local cross-collaboration teams to improve processes and improve overall results in the areas of outage planning and communication.

Develops and conducts training on