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Worcester

    Customer Service Representative CSR - Worcester, United States - Test Equity

    Test Equity
    Test Equity Worcester, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Summary Position/Purpose:

    The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required.

    Essential Duties, Functions and/or Responsibilities:

    • Handle incoming phone calls from our 800 numbers
    • Assist customers with placing orders and providing quotes over the phone
    • Assist in managing our shared customer support inbox by responding to customer inquiries
    • Perform general account management to our smaller, unassigned accounts
    • Provide order status to customers via phone or email
    • Provide assistance to our customers via web chat
    • Respond appropriately to customer requests for information
    • Perform other duties and tasks as assigned

    Education and/or Work Experience Requirements:

    • High School Diploma or AA in business
    • 3+ years of sales related customer service tasks and responsibilities
    • 3+ years of Inside Sales experience is preferred
    • Excellent communication both verbally and in writing
    • Attention to detail skills are required
    • Microsoft Office skills and knowledge (data entry) skills are required
    • Prior experience utilizing an ERP system
    • Candidates MUST be comfortable in a high-volume environment

    Physical Requirements:

    • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
    • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

    TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Company DescriptionTestEquity is the industry's largest authorized distributor of test and measurement solutions and production supplies. We stock the most solutions to help you design and build electronics. We understand highly-specialized technology demands highly-personalized service. Together, let's put innovation to the test.

    Company Description

    TestEquity is the industry's largest authorized distributor of test and measurement solutions and production supplies. We stock the most solutions to help you design and build electronics. We understand highly-specialized technology demands highly-personalized service. Together, let's put innovation to the test.
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