Logistics Coordinator - Grand Rapids, United States - Crystal Flash
Description
Schedule:
- Mondays
- Fridays, 8:00 AM 5:00 PM
- Occasional Saturday mornings, approximately twice per quarter
Job Type:
Full-time
Summary:
Essential Duties and Responsibilities:
- Assist and answer customer calls in a timely and professional manner, finalizing scheduled appointments with customers.
- Inform customers of any related required fees or other issues with the delivery process, and assist customers with problem resolution, billing, and payment questions.
- Notify appropriate agencies for tank set preparation, confirm customer facilities are adequate, and process Miss Dig tickets and permits in a timely manner.
- Complete administrative duties such as processing paperwork, tagging or noting customer accounts in the system, and billing out rentals/equipment.
- Help customers in identifying high risk situations and potential safety hazards. Respond to safety issues and emergency situations, keeping a calm and steady demeanor.
- Support department needs by performing other functions as needed to maintain efficient and effective operations.
Education and/or experience:
- High school or equivalent
- Minimum of 2 years related customer service or call center experience
- Excellent communication, interpersonal, and organizational skills required.
Certificates, licenses, registrations:
To obtain while in the position: CTEP training, Hazardous materials handling training
More jobs from Crystal Flash
-
Fleet Maintenance Administrator
Grand Rapids, United States - 1 day ago
-
Transport Driver
Millington, United States - 1 week ago