Access Project Manager - Other US Location, United States - GTT

Description

The Access Project Manager is accountable for the implementation, delivery and activation of Managed Services and GTT Core Ethernet-based solutions projects for the Access Optimization Team. The key need for this role is the individual's ability to define the scope of customer Access Optimization projects and manage critical project milestones. This position is both vendor and client-facing and requires effective communication skills; risk management techniques; and issue management and resolution. A strong background in access planning and specifically customer access initiatives is preferred.

Job Scope/Supervision:

Interacts with Service Delivery Leadership at all levels; Service Delivery Coordinator and Project Management teams; Order Assurance (Order Entry); Sales and Sales Engineering; multiple internal Engineering Teams (i.e., Network Provisioning, Design Engineering, Operational Engineering etc.); Supply Chain Management; Field Ops and Dispatch; and Activations, etc. Reports to Lead Access Project Manager

Duties and Responsibilities:

• Analyzes customer access expense, identifies options for optimization, and initiates projects to address.
• Delivers consistent quality of services by developing and maintaining an environment that promotes excellence in all operations.
• Working hours to match U.S. Eastern Time Zone
• Drive the rapid and accurate installation of ethernet services related to Access Optimization projects for existing customers.
• Manages multiple external and internal resources to meet critical milestones.
• Possesses ability to identify, escalate, track and resolve Service Delivery issues quickly.
• Owns and completes internal and external communications on a regular basis, providing timely and accurate order/project delivery updates.
• Ability to foster positive relationships with internal and external clients.
• Demonstrated ability in working across multiple organizations.
• Develops and implements strategies to achieve operational and financial objectives.
• Monitors, analyses and reports on project milestones
• Ability to meet SLAs and KPIs
• Ability to analyse customer feedback and provide solutions to complex issues.
• Monitors and evaluates all business processes, making recommendations to increase efficiency.

Required Experience/Qualifications:

• Strong verbal and written communication skills in English
• Candidate must be highly organized, proactive and able to function in a fast-moving environment.
• 3-5 years telecom experience required, 1 year management experience with direct reports.
• Ability to multi-task and adapt in a fast-paced setting.
• Experience in DIA, SD-WAN, MPLS, VPLS, Ethernet, and Managed Service is required.
• Strong background in provisioning and activation of transport/telecom services and data communications
• Access Planning experience
• Project Management experience
• Must have excellent verbal and written communication skills.
• Proficient in the use of MS Office software suite
• Advanced proficiency with Excel and large datasets

Desirable Experience/Qualifications:

• Customer Access and associated initiatives experience
• Good interpersonal skills
• Enthusiastic and self-motivated with good organizational and communication skills in English
• Strong team leadership and motivational skills
• A sense of urgency and an ability to convey this to peers, management and suppliers alike.
• Attention to detail and highly structured approach to work management.
• Able to operate in a cross functional matrix-management environment.
• Ability to work to tight deadlines in a high-pressure environment.

Hours/Travel/Shift:

• Working hours to match US Eastern Time Zone.

Core Competencies

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders, analyze their needs and expectations, and implement various tasks to engage with them.
• Telecom Products and Services: Knowledge of telecom products and services; ability to apply product and service knowledge appropriately to address customer needs.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT's employees to perform their job duties may result in discipline up to and including discharge.

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